Job Description
Join Sureserve as an ICT Associate – Start or Grow Your IT Career
Are you ready to kick-start your tech career? Sureserve is hiring an ICT Associate based in Bathgate to provide high-quality first-line support across multiple UK sites. As an ICT Associate, you’ll be responsible for resolving IT issues efficiently, improving user experience, and ensuring systems run smoothly. This primarily office-based role includes occasional travel and offers the opportunity to develop within a trusted industry leader committed to energy efficiency and compliance services.
What You’ll Do as an ICT Associate
ICT Associate Key Responsibilities
Technical Support & Troubleshooting
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Be the first point of contact for IT support, managing tickets from start to resolution.
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Deliver expert guidance on IT practices to help users work securely and efficiently.
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Troubleshoot hardware and software faults with an aim for quick, first-contact resolution.
Customer Service & Communication
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Deliver exceptional customer service while keeping users updated and satisfied.
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Clearly explain technical issues to users without jargon.
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Offer technical advice and knowledge to users and internal teams.
System Monitoring & Maintenance
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Use remote tools for system checks and diagnostics.
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Monitor IT infrastructure and flag issues proactively.
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Stay informed of scheduled system updates and maintenance work.
ICT Associate Role – Operational Contribution
Driving Efficiency & Compliance
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Ensure all activity aligns with ITIL service management principles.
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Help the Service Desk team meet SLAs and quality standards.
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Assist with the deployment, setup, and maintenance of IT hardware across all locations.
Skills & Experience We’re Looking For
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Strong problem-solving and customer service skills
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Clear communicator with the ability to explain technical topics simply
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Prior experience in a similar ICT support role
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Familiarity with ITIL practices and service desk environments
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Basic understanding of Microsoft technologies and Active Directory (preferred)
What Sureserve Offers
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Competitive salary: £24,000 – £27,000 per year
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Generous employer pension contributions
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Access to a 24/7 Employee Assistance Programme
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Regular employee engagement events
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Excellent training and development pathways
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Inclusive culture that supports diversity and equal opportunities
About Sureserve
Sureserve is a leading provider of affordable energy, heating, and compliance services to the social housing sector. With a strong national presence and over 3,000 employees, we’re proud to make a difference in communities by delivering safer, more energy-efficient homes. Our commitment to safety, integrity, and sustainability drives everything we do.
Apply Now
Ready to take the next step in your IT career? Click to apply and join a supportive, progressive workplace at Sureserve. Help shape a safer, greener future—starting today.