Identity/Access Management Analyst

About the Role
Join MLH as an IAM Analyst II and play a vital role in protecting critical systems and data across our healthcare network. As a subject matter expert on Identity and Access Management (IAM), you will lead advanced identity governance initiatives, support enterprise zero trust architecture, and ensure regulatory compliance. You’ll serve as the escalation point for IAM issues, collaborate with cross-functional teams, and drive projects that enhance access security and operational efficiency. This is an excellent opportunity for professionals with 4–6 years of IAM experience, a technical background, and a passion for cybersecurity in a complex, highly regulated environment.

Key Responsibilities

Lead Identity Governance and Access Management

• Serve as L2 escalation point for IAM support, troubleshooting complex issues, and guiding junior team members.

• Implement identity controls that align with organizational policies and governance.

• Ensure proper user access by reviewing, revoking, and auditing entitlements according to policy.

• Design, implement, and maintain access certification campaigns, joiner/mover/leaver workflows, and privilege reviews.

IAM Project Leadership and Integration

• Lead IAM-related projects including system integrations, RBAC/ABAC role engineering, and automation initiatives.

• Collaborate with IT, HR, and application owners to define and maintain IAM policies and provisioning logic.

• Analyze and refine user roles and entitlements to simplify access requests and improve security posture.

Monitoring, Compliance, and Reporting

• Conduct regular system access audits and reconcile entitlements to ensure compliance.

• Track key performance indicators (KPIs) and operational metrics to identify areas for improvement.

• Support incident investigations involving identity misuse or unauthorized access.

• Document processes, standards, and runbooks for consistent IAM operations.

Required Qualifications

• Bachelor’s degree in Computer Science, Business Administration, Healthcare Administration, or related field.

• 3–5 years of experience in Identity and Access Management with modern IAM toolsets.

• Hands-on experience administering directory services, Windows and Azure AD, SSO, MFA, and RBAC.

• Strong technical knowledge of IAM systems, identity lifecycle management, and zero trust principles.

• Familiarity with regulatory compliance standards (HIPAA, PCI, NIST) preferred.

• Excellent written and verbal communication skills and ability to collaborate with multiple levels of the organization.

• Ability to work independently in a remote environment while maintaining high visibility and responsiveness.

Preferred Qualifications

• IAM certifications: CISM, CISA, CISSP, GSEC, or SSCP.

• Experience with IGA platforms (SailPoint), PAM tools (CyberArk), MFA, and SSO solutions.

• Knowledge of scripting languages such as Python, Java, PowerShell, or Bash.

• Prior experience in healthcare or heavily regulated industries.

Work Environment and Expectations

• Fully remote with high availability during business hours; participation in after-hours on-call rotation required.

• Occasional onsite presence at MLH facilities and travel as needed.

• Must maintain strict confidentiality and professionalism while representing MLH values.

• Highly responsive on MS Teams, ServiceNow, and other collaboration tools.

Why Join MLH?

• Make a meaningful impact on patient care and healthcare security.

• Work in a collaborative culture that values accountability, ownership, and the Power of One.

• Join one of the South’s largest medical centers in Memphis, offering a thriving community and low cost of living.

• Opportunities for professional growth, mentoring, and leadership development.