Inbound Customer Service Advisor
Location: On-site, UK | Job Type: Full-time, Part-time
Salary: £24,000 – £26,000 per year + Performance Incentives
Start Date: Immediate Start Available
About Us
We’re a forward-thinking, customer-centric company known for delivering exceptional service and fostering a supportive, team-first culture. We believe customer service is about genuine connection—not rigid scripts. Our people are trusted, empowered, and trained to provide truly helpful support.
The Role
We are looking for friendly, confident, and reliable individuals to join our growing Customer Service team. As an Inbound Customer Service Advisor, you’ll be the first point of contact for our customers—handling enquiries, solving problems, and making every interaction a positive experience.
No cold calling or sales targets—just excellent, people-focused service.
Key Responsibilities
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Answer inbound calls quickly and professionally
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Actively listen and provide tailored solutions to customer queries
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Offer product/service information clearly and accurately
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Log call details and customer interactions in the system
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Escalate complex issues as per company protocols
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Meet individual and team service response targets
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Stay calm and helpful in high-pressure situations
What We’re Looking For
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Clear and confident communication skills
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Excellent listening and problem-solving ability
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Calm, patient, and approachable under pressure
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Ability to thrive in a fast-paced, target-driven setting
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Basic computer proficiency and ability to multitask
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Previous experience in customer service, call centres, or retail is a plus
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Must be available for full-time hours and able to start immediately
What You’ll Get
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Full-time, permanent position with consistent hours
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Comprehensive training and continuous learning
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Supportive, inclusive, and fun team culture
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Regular opportunities for internal progression
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Performance-based incentives
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Modern office space with free parking
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Team socials and engagement events
Benefits
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Company pension scheme
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On-site parking
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Flexible scheduling: Day shifts, Monday to Friday, with weekend availability
Work Authorisation
Applicants must have authorisation to work in the United Kingdom.
Apply Now
If you’re passionate about helping people and want to work in a rewarding and friendly environment, we’d love to hear from you. Click “Apply” now to join our team!
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