Information Technology Technician

Job Description

Are you ready to take the next step in your IT career within an inspiring educational environment? Join us as an Information Technology Technician at Thomas Deacon Education Trust. As an Information Technology Technician, you’ll play a vital role in maintaining and enhancing the digital systems that empower learning across our academies. This full-time, permanent position offers a fantastic opportunity to make a real impact while growing your IT skills in a supportive and innovative setting.

Your Role as an Information Technology Technician

As an Information Technology Technician, you’ll report to the Senior ICT Technician and ensure the smooth operation of IT services across the Trust. You’ll manage helpdesk tickets, resolve technical issues, maintain hardware and software, and support end-users with day-to-day IT needs.

Key Responsibilities:

• Provide technical support to staff and students across the Trust.

• Maintain and troubleshoot hardware, software, and network issues.

• Process helpdesk requests and escalate when required.

• Track and manage support calls and service delivery.

• Liaise with suppliers and document recurring issues.

• Recommend IT system improvements and assist with asset management.

• Contribute to safeguarding by following all data security and privacy protocols.

Information Technology Technician Requirements

To thrive in this role as an Information Technology Technician, you should have:

• A Level 3 IT qualification and/or minimum 2 years of IT support experience.

• Strong knowledge of Microsoft 365, Office applications, and IT hardware.

• Excellent communication and customer service skills.

• Ability to work independently and meet deadlines.

• Commitment to high standards of confidentiality, data protection, and cyber security.

Why Join Thomas Deacon Education Trust?

At TDET, our IT Services Team is committed to transforming education through digital tools and technology. We work collaboratively across our academies, aiming to reduce staff workload, enhance efficiency, and boost student outcomes. You’ll benefit from:

• A supportive, values-driven workplace culture.

• A highly rated induction programme (95% satisfaction from new staff).

• Continuous professional development opportunities.

• A role that empowers real change through educational technology.

Our Commitment

We are proud to foster a diverse, inclusive, and respectful environment for all. Thomas Deacon Education Trust is committed to safeguarding children and promoting the welfare of all students. The successful candidate must pass all necessary reference and background checks, including an Enhanced DBS.

Key Details:

• Contract Type: Permanent

• Hours: 37 per week, 52 weeks/year

• Working Pattern: Mon–Thu 8am–4pm, Fri 8am–3:30pm

• Salary: Pathway 3 – £26,409 to £28,163

• Start Date: ASAP

• Location: Thomas Deacon Education Trust

• Application Deadline: 9am, Thursday 8th May (early applications encouraged)