Job Description
We are seeking an experienced IT Analyst – Retail Systems to join our Information Systems team at Booker. In this role, you will be instrumental in delivering secure, efficient, and customer-focused retail systems that enhance our service delivery and profitability. As an IT Analyst – Retail Systems, you will support internal and external stakeholders by managing EPOS systems, the Booker Retail Gateway, and the Scoot rapid delivery platform. This position requires participation in out-of-hours support for service incidents and planned IT activities.
Key Responsibilities of the IT Analyst – Retail Systems
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System Administration: Oversee the administration of the Scoot platform and the Retail Gateway, ensuring seamless operations.
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Performance Monitoring: Regularly monitor system KPIs to maintain optimal performance levels.
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Project Support: Contribute to the delivery of projects aligned with the IS Retail Strategy.
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Testing: Conduct thorough testing of Gateway processes, EPOS integrations, and the Scoot platform to ensure reliability and efficiency.
Qualifications and Skills for IT Analyst – Retail Systems
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Technical Expertise: Proven experience in technical project management and IT service desk operations.
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Customer Service: Strong background in delivering consistent results and excellent customer service.
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Industry Knowledge: Familiarity with EPOS systems and an understanding of wholesale and convenience retail business processes are advantageous.
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Adaptability: Willingness to undergo training to acquire necessary knowledge and skills.
Benefits of Joining Booker as an IT Analyst – Retail Systems
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Employee Discounts: Access to a Booker colleague card offering 10% off purchases, and a Tesco colleague discount card with up to 15% off.
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Health and Wellness: Private medical and dental insurance, free eye tests, and discounted health checks.
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Financial Security: Company pension scheme, life assurance, and exclusive deals on insurance products.
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Professional Development: Opportunities for continuous learning and career advancement within the organization.
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