About the Role
Macmillan Distribution (MDL) is offering an exciting opportunity for an aspiring IT professional to complete a Level 3 IT Apprenticeship while gaining hands-on experience with business-critical systems. Based in Basingstoke (with occasional visits to Swansea), you’ll support the core Vista system, respond to IT support queries, and help document IT Operations processes in a fast-paced, time-critical environment.
Key Responsibilities
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Provide first-line IT support to internal and external users via phone, email, portal, or in person
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Handle queries related to business-critical Vista and connected systems
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Document IT operations processes efficiently
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Rotate through structured shift patterns with occasional out-of-hours support (home-based 19:00–23:00 on a rota)
What We’re Looking For
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A genuine interest in IT systems and a career in tech
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Strong organisation and time management skills
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Excellent communication and teamwork abilities
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A flexible and open mindset with a desire to learn and grow through feedback
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Confidence to present ideas and collaborate across teams
What You’ll Gain
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Weekly dedicated study time to complete your Level 3 IT Apprenticeship
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Real-world exposure to distribution systems, IT processes, and solution delivery
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Valuable technical and transferrable skills for a future in IT
Benefits Package
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Competitive salary
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Private Medical Insurance & Medical Cash Plan
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Enhanced employer pension contributions
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25 days holiday + bank holidays
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On-site canteen & free parking
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Employee discounts portal
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Employee Assistance Programme
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And more!
About Macmillan Distribution (MDL)
MDL is the award-winning distribution arm of Macmillan Publishers, handling 70,000+ titles for over 40 third-party publishers. With teams in Basingstoke and Swansea, MDL offers robust, reliable distribution solutions backed by modern technology and expert support.
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