About Fish & Richardson
Founded in 1878, Fish & Richardson is the world’s premier intellectual property law firm with more than 400 attorneys and technology specialists across the U.S., Europe, and China. We are trusted by the world’s most innovative companies and committed to a culture of creativity, inclusion, and diversity.
Position Overview
The IT Specialist will be a key member of our Silicon Valley Information Technology team, providing hands-on support for workstation deployment, end-user troubleshooting, enterprise applications, and video conferencing technology. This role requires strong technical expertise, excellent communication skills, and the ability to thrive in a fast-paced, client-focused environment.
Key Responsibilities
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Deploy and maintain workstations; provide on-site and remote user support.
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Resolve first and second-level IT escalations via phone, email, and in person.
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Configure and troubleshoot network devices and enterprise applications.
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Support and integrate new applications and systems.
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Provide conference room and video conferencing support for firm users.
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Deliver technical training for new hires, summer associates, and staff.
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Partner with IT teams to improve usability and training tools.
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Participate in after-hours on-call rotation (1 week every 13 weeks).
Qualifications
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3+ years’ experience with MS Windows desktop, MS Office, and enterprise support (professional services environment preferred).
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Certifications: Windows 10/11, A+, Network+.
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Strong interpersonal skills to communicate technical concepts to non-technical users.
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Ability to troubleshoot LAN/WAN connectivity and application delivery issues.
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Excellent time management and ability to prioritize competing tasks.
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Commitment to working onsite, 5 days per week in the Silicon Valley office.
Compensation & Benefits
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Competitive pay + discretionary bonus opportunities.
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Comprehensive medical, dental, and wellness benefits.
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Retirement and profit-sharing plans with employer contribution.
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Generous paid time off + tuition reimbursement.
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Family-friendly benefits, including backup childcare.
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Awarded Outstanding Workplace 2023 & 2024 by People Insight.
Our Commitment to Diversity
At Fish & Richardson, we believe creativity and innovation come from diverse perspectives. We are committed to building an inclusive workplace that reflects the clients and communities we serve.