About the job
Job Introduction
The Benefits
Health and Wellbeing Plans
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program
Refer a Friend Scheme
Cycle to Work Scheme
The role
Carlisle Support Services is looking for an IT Support and Implementation Specialist who will be responsible for IT application support activities including maintenance, administration and 3rd line support. They will work closely with the IT Managed Services provider to provide application support and to ensure timely and efficient resolution of IT application-related incidents and service requests.
Your core role will include but not be limited to the following activities:
Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
As required, provide timely communication to users on the status of their service requests and incidents.
Liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
Ensure problem prevention methods are continually applied to improve service levels and reduce costs.
Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
Monitor the availability, performance and throughput of supported IT applications.
Prioritise and schedule assigned support activities and tasks.
Maintain IT application support technical documentation.
Participate in disaster recovery activities as required.
Work with the Change Manager/Project Manager and Stakeholders to review and impact new business requirements.
Contribute to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change roll-out plans etc.
Ensure capacity, availability, security and service support requirements are considered in all IT application changes.
Implement, test and monitor required IT application changes in line with change implementation plans.
The ideal candidate
Experience in administering a Microsoft 365 and Entra ID environment
Working knowledge of SQL Databases & basic network configuration
Working Knowledge of IT Hardware and Software with a focus on the public cloud
Ability to learn and master employer specific software
Ability to diagnose & address application problems and communicate well with software vendors
Experience In Support And Implementing The Below Is Desirable
Azure and Microsoft 365 (Azure fundamentals and Microsoft365 fundamentals or higher qualifications desired)
Sharepoint Online, Salesforce, MS SQL, Microsoft Endpoint Manager (Intune¬)
Powershell, MS Graph API, Power Automate/Logic Apps,
Implementation and support of Finance, HR, CRM and Workforce Management systems
Location is Luton/ hybrid role with 3 days based in head office with occasional travel to other offices in the UK if support is required.