Job Description
Join our growing team as an IT Support Engineer 1st Line and be part of a dynamic healthcare organisation making a difference in local communities. At CHEC, we value innovation, care, and teamwork. If you’re a passionate problem-solver with a customer-focused mindset, this IT Support Engineer 1st Line opportunity offers the chance to grow your skills within a fast-expanding private healthcare provider. This full-time role will involve providing technical support across multiple sites in our Northern region.
Why Choose This IT Support Engineer 1st Line Role?
As an IT Support Engineer 1st Line, you’ll be the first point of contact for technical support queries within our nationwide network. This vital position helps keep essential healthcare services running smoothly by managing system queries, troubleshooting issues, and offering expert support to our employees across multiple sites. Regular site visits across the Northern region make this a varied and engaging role for any aspiring IT professional.
IT Support Engineer 1st Line Job Duties
Key Responsibilities:
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Respond to IT queries via email, phone, or in-person
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Assist users in resolving hardware and software issues
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Troubleshoot networks, systems, and technical faults
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Escalate unresolved issues to relevant IT teams
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Log and track all incidents via the ticketing system
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Prioritise multiple open cases and meet resolution deadlines
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Provide excellent customer service across all levels of the organisation
Essential Skills for an IT Support Engineer 1st Line
To excel as an IT Support Engineer 1st Line, candidates should demonstrate:
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Experience in a similar 1st line IT support role
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Strong knowledge of Microsoft Office and Azure (Cloud Services)
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Excellent multitasking and time-management abilities
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A proactive, customer-focused attitude
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Familiarity with healthcare IT systems and compliance protocols (desirable)
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Understanding of ITIL frameworks and service management (desirable)
IT Support Engineer 1st Line Career Benefits
Working as an IT Support Engineer 1st Line at CHEC means joining a supportive, forward-thinking team that prioritises patient care and staff development. We offer continuous training, regular opportunities for progression, and the chance to be part of a healthcare organisation actively improving community access to essential services across the UK.