About Akoya Biosciences, Inc.
As The Spatial Biology Company®, Akoya Biosciences’ mission is to bring context to the world of biology and human health through the power of spatial phenotyping. The company offers comprehensive single-cell imaging solutions that allow researchers to phenotype cells with spatial context and visualize how they organize and interact to influence disease progression and response to therapy. Akoya offers a full continuum of spatial phenotyping solutions to serve the diverse needs of researchers across discovery, translational and clinical research: PhenoCode™ Panels and PhenoCycler®, PhenoImager® Fusion, and PhenoImager HT Instruments.
Job Description Summary
Akoya Biosciences is seeking an experienced IT Support Specialist to join our Information Technology team in Marlborough, MA. The successful candidate will be a member of a dynamic team that provides IT support to employees company wide.
Duties and Responsibilities
- Respond to user queries via phone, email, or in-person regarding IT issues and provide timely and effective solutions
- Provide end user support for software problems including operating systems, application software and productivity tools, such as Microsoft Office 365
- Provide end user support for hardware problems with a variety of devices including but not limited to computers, printers and wireless devices
- Configure and installing laptop and desktop computers, phones and network. Knowledge of how to image computers is required
- Monitor and acknowledge new support requests and recording activities using the IT help desk ticketing system; determine whether the support requires immediate or planned action, involving IT team or consultants as appropriate.
- Develop a knowledgebase to leverage problem resolutions for repetitive support issues, and to provide self-service assistance to end users
- Manage network servers and technology tools
- Other duties as assigned
Qualifications/Skills
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- Five years of relevant experience, or the equivalent combination of education, experience and/or training
- Knowledge of Microsoft server operating systems is required
- Knowledge of Virtualization using Hyper-V
- Proven experience as a System Administrator, Network Administrator or similar role
- Experience with databases, networks (LAN) and patch management
- Experience with scripting and automation (PowerShell, Bash, etc.)
- Demonstrated ability to identify, analyze and solve technical problems by applying cost effective and technical solutions
- Service-oriented, customer-centric attitude with the ability to respond to internal customer’s requests with the appropriate level of urgency
- Excellent written and verbal communication skills with the ability to articulate technology to the general employee
- Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA are a plus
- Required to be Onsite min. 3 days a week.
- Ability to lift 20 lbs. as well as crawl, bend, stoop, kneel as needed to work around and install equipment
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