About the job
Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast.
We build tools that help people feel in control of their financial future, including
- Private student loans – low rates, people-first service, and flexible payments.
- Student loan refinancing – break free from high-interest rates or monthly payments.
- Scholarships – access to thousands of scholarships to help students pay less.
- As the IT Support Specialist, you will
- Assist in onboarding and off-boarding of employees, including system and account provisioning.
- Own and manage the inventory of 300+ Apple devices.
- Provide help desk support for all Earnies and contractors.
- Participate in the deployment of new tools, systems, and product features.
- Serve as new employee’s first interaction on day one and help provide an exceptional onboarding experience.
- Strive to provide the best customer service to all Earnies.
About You
- 1+ years of experience in a Help Desk or Desktop Support role.
- 1+ years experience in a corporate environment supporting Apple devices.
- Experiencing administering one or more of the following Google Workspace, Slack, Okta, an Apple MDM, and other modern technologies.
- Strong customer service skills, including written and verbal.
- Excellent critical thinking and troubleshooting skills.
Even Better
- Mac administration experience.
- Have used/supported JAMF or Kandji.
- Certified in Google Workspace or Okta.
Where
- This role will be based in the San Francisco Bay Area.
- In-office work is expected 2-3 days a week or as needed.
A little about our pay philosophy We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary. The successful candidate’s starting pay will also be determined based on job-related qualifications, internal compensation, and budget. This range may be modified in the future.
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