IT Support Specialist

What You’ll Do

• Serve as an ambassador for IT, providing a world-class support experience to our team members.

• Promote and enhance the use of our productivity, communication, and collaboration tools by offering guidance, training, and best practices.

• Manage onboarding for new hires, including provisioning equipment, zero-touch laptop configuration, account setup, and system orientation.

• Own and manage our IT support queue, ensuring timely responses and resolutions to technical issues.

• Troubleshoot and resolve a wide range of technical problems for employees.

• Analyze and diagnose hardware, software, and system issues to implement effective solutions.

• Proactively identify areas for operational and system improvements, contributing to the ongoing growth and stability of our IT infrastructure.

• Oversee the deployment, configuration, and maintenance of our Mac fleet using Kandji.

What You’ll Bring

• 2+ years of experience in IT support or a related role.

• Strong customer service mindset with a passion for delivering exceptional user experiences.

• Hands-on experience supporting MacOS, iOS, and familiarity with tools such as JAMF, Kandji, and/or Mosyle.

• Proficiency with key SaaS platforms including Google Workspace, Slack, Zoom, and Notion.

• A collaborative spirit and the ability to thrive in a culture that values trust, autonomy, and direct, constructive feedback.

• A proactive, problem-solving approach, with a commitment to owning issues from start to finish.

• Experience with identity management platforms such as Okta or similar solutions.

• Basic understanding of network protocols and services (TCP, UDP, DNS, TCP/IP).

Who We Are

At Cadence, we believe that care goes beyond the walls of hospitals. We deliver personalized, technology-driven healthcare that positively impacts the lives of patients—wherever they are. Our mission is to ensure every patient managing chronic conditions has access to the highest quality of care, regardless of geography.

Our caregivers—nurse practitioners, registered nurses, medical assistants, patient success coordinators, and others—are the heart of our organization. Our team is compassionate, responsive, and dedicated to providing a standard of care that we would want for our own loved ones.

Cadence operates in a fast-evolving healthcare landscape, where technology is a driving force for continuous improvement. We seek individuals who are energized by change and passionate about reimagining the delivery of healthcare.

If you’re driven to put patients first and want to help transform care delivery across the country, we’d love to have you on our team.

What You’ll Get

At Cadence, we are committed to supporting our diverse, distributed team of clinicians and technologists by providing a flexible, inclusive work environment.

• A mission-driven culture focused on impact, collaboration, ownership, and integrity

• The opportunity to improve healthcare access and outcomes for millions of people

• A unique role supporting the evolution of our innovative platform, shaped by feedback from our in-house clinical experts

• Competitive base salary and quarterly performance incentives

• Comprehensive medical, dental, and vision insurance

• Access to TelaDoc virtual primary care

• Competitive paid time off (PTO)

• 401(k) with company match

• Discounts on national and local services via TriNet

• Remote work setup stipend to help you create a productive home office

• Paid parental leave and a charitable donation match program

• Expected salary range: $80,000 – $100,000

• Location: Fully remote

Equal Opportunity Commitment

Cadence is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, citizenship, marital or family status, military or veteran status, or any other protected characteristic.

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