Position Summary
We are seeking a proactive IT Support Specialist to provide technical support for staff and students while maintaining IT systems, equipment, and network security. This role involves troubleshooting hardware/software issues, managing helpdesk requests, and ensuring compliance with data integrity protocols.
Key Responsibilities
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Provide IT support and end-user training on hardware and software.
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Maintain and manage the internal helpdesk system for staff support requests.
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Document IT processes and create user-friendly guides to reduce support needs.
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Administer and secure databases, shared drives, and Job Corps Center Information System (CIS).
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Troubleshoot and remove unauthorized software from student computers.
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Serve as the point of contact with the Job Corps Data Center (JCDC) for updates, upgrades, and maintenance.
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Manage user access, ID documentation, and system security compliance.
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Submit IT supply and equipment purchase requests as needed.
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Protect sensitive student data and comply with security policies.
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Promote a positive, harassment-free, and safety-conscious workplace.
Qualifications & Experience
Minimum Requirements:
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Bachelor’s degree in Computer Science, Information Technology, or related field.
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3 years of IT support experience (or equivalent education + experience).
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Strong knowledge of hardware, software, and networking.
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Experience in system/database security and maintenance.
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Excellent problem-solving, communication, and interpersonal skills.
Preferred:
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Bachelor’s degree with 5+ years of IT support experience.
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Experience documenting processes and monitoring IT performance metrics.
Additional Information
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Role may require occasional lifting (up to 25 lbs) and exposure to varying weather conditions.
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Reasonable accommodations available for qualified individuals with disabilities.
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This position supports Strategix’s servant leadership culture and core values: Honor Others, Inspire Vision, Choose Integrity, People First, Balance Focus with Flexibility, Serve with Humility, and Innovate and Disrupt.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status.