IT Support Specialist III – VoIP and Analog Telephony Specialist

Overview

Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site’s Cold War legacy. Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today. In this environment, the best ideas need to be voiced and every opinion matters. As such, MSTS places great value on Diversity, Equity, and Inclusion and is committed to a diverse and equitable workforce, with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, and perspectives.

• MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.
• MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.

Responsibilities

The Information Technology department is seeking a high-performing individual to join our team as an IT Support Specialist III – VoIP and Analog Telephony Specialist.

Key Responsibilities

• Convert legacy analog phone systems to VoIP.
• Deploy VoIP, analog, and conference phones as well as underlying connectivity.
• Monitor service desk telephone tickets, determine incident priority, evaluate team availability and capacity, and assign ticketed tasks.
• Punch down 66/110 blocks and terminate network patch panels.
• Schedule and execute service Moves/Adds/Changes in the context of customer location, operational schedules, and provisioning SLA targets.
• Develop and maintain lifecycle management process to track procurement, receipt, storage, movement, and disposal of physical and logical assets.
• Organize, maintain inventory, and secure physical assets and supplies in designated storage facilities.
• Install punch down blocks and cross connects in telephone rooms when required.
• Install, test, and certify 25-pair, network cabling, single and multimode optical fiber, and associated wiring.
• Stock and maintain tools, equipment, and supplies in work locations and vehicles.
• Oversee VoIP (Avaya and Cisco) deployment and conversion projects to digitally transform enterprise telephony.
• Develop plans for network and telephone hardware replacement and prepare project schedule.
• Install and maintain AC and DC uninterruptible power supply systems.
• Document system changes as part of broader Change and Configuration Management process well as provide documentation for new systems as needed.
• Perform other duties assigned by Management.

Qualifications

• Associates degree in MIS, Computer Science or equivalent, with at least three years of related experience.
• Experience with POTS lines, punch-down jacks, punch-down blocks, cross-connects, and 25-pair cable.
• Experience with VoIP phone installation, configuration, and troubleshooting.
• Capable of rewiring telephone main distribution frames (MDF’s), Amphenol cabling and terminations, termination blocks, and wire wraps.
• Knowledge of copper and fiber cable color codes.
• Knowledge of grounding and bonding copper infrastructure.
• Knowledge of horizontal and backbone cabling pathway systems.
• Capable of programming VoIP gateways, building and configuring telephone system chassis, and testing voice system survivability.
• Capable of rewiring telephone main distribution frames (MDF’s), Amphenol cabling and terminations, termination blocks, and wire wraps.
• Knowledge of low voltage circuit concepts.
• The primary work location will be at the Losee Road facility in North Las Vegas, Nevada. Work at the Nevada National Security Site (located 65 miles northwest of Las Vegas, Nevada) is required in support of these functions.
• Work schedule will be 4/10s Monday through Thursday (subject to change).
• Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
• Must possess a valid driver’s license.
  

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