About the job
Company
Federal Reserve Bank of Richmond
When you join the Federal Reserve—the nation’s central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.
Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.
About The Opportunity
The ITS End User Services department has an immediate opening for an IT Technical Support Specialist Intermediate, reporting to the IT Technology Manager. This role is responsible for day-to-day operational support of PC hardware and software, network printers, physical and Wi-Fi network connectivity, and telecom connectivity. The IT Technical Support Specialist also supports audio visual equipment and integrated systems to provide meeting and events support and hands on support for building security equipment as needed.
What You Will Do:
- Thorough working knowledge of LAN/WAN networking and TCP/IP internet connectivity concepts.
- Thorough working knowledge of troubleshooting issues related to Operating Systems, MS 365 Office products, and other applications.
- Provides timely responses to phone or email inquiries for service requests, ensures incident and/or service tickets are routed and updated correctly before closure.
- Responds to connectivity and availability interruptions, provides support with IT Services during crisis, contingency, or outage.
- Works with vendors and other support staff to resolve moderately complex technical issues.
- Provides technical support for audio visual, telecom, network and security equipment including setup, configuration, and problem resolution.
- Supports audio visual equipment and integrated systems for meetings and events.
- Acute attention to detail Strong interpersonal skills and ability to work with people at all levels of the organization.
Qualifications:
- Technical school or equivalent training
- A+ or equivalent certification is preferred
- Experience working in a technical support role is preferred
- Experience supporting building security equipment
- Experience supporting Audio Visual for meeting and events
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