Job Title: IT Technician

Location: On-site
Job Type: Full-time or Part-time
Hourly Pay: £12.21 – £15.00 per hour
Expected Hours: 20 – 40 per week
Reference ID: 100001

Job Overview

We are looking for a reliable and customer-focused IT Technician to join our growing team. This hands-on role involves supporting users, maintaining IT hardware and systems, and ensuring a seamless technology experience across the organization. If you’re passionate about problem-solving, user support, and staying on top of the latest tech trends, we want to hear from you.

Key Responsibilities

Deliver first-line support for hardware, software, and networking issues.
Troubleshoot and resolve problems with operating systems (Windows, macOS, Linux).
Maintain and configure desktops, laptops, and peripherals.
Monitor and support LAN connectivity and performance.
Accurately document support tickets, issues, and resolutions.
Assist in onboarding new users with IT setup and system access.
Collaborate with IT colleagues to optimize workflows and support efficiency.
Keep up-to-date with emerging technologies and best practices in IT support.
Provide clear and friendly communication to end-users, ensuring excellent customer service.

Requirements

Essential:

Previous experience in a customer service or technical support role.
Proficient in operating systems (Windows, macOS, Linux).
Knowledge of computer networking principles and connectivity troubleshooting.
Strong hardware troubleshooting skills.
Excellent verbal and written communication abilities.
Team-oriented with a collaborative work ethic.
Ability to explain technical issues to non-technical users.
Proactive, eager to learn, and adaptable to new technologies.

Desirable:

Experience with help desk or ticketing systems.
IT qualifications or certifications (e.g., CompTIA A+, Network+, Microsoft Certified).
Exposure to office and enterprise IT environments.

Benefits

Company pension scheme
Free on-site parking
Supportive team culture
Opportunities for ongoing learning and development

Work Schedule

Days: Monday to Friday
Shifts: Flexible depending on role (20–40 hours per week)

Work Location

In-person at our site – candidates must be able to reliably commute.

IT Technician