Company Overview
Credico is the world’s leading face-to-face customer acquisition agency, helping our clients attract and retain loyal customers. Founded in 1991, Credico connects internationally recognized brands with high-quality, local-market outsourced sales teams that help clients acquire new customers via retail, events, door-to-door and street market sales. Credico has quadrupled its partnerships with independent sales offices around the world over the past 10 years and has increased new customer acquisition at a generous rate year-over-year. Visit www.credico.com to learn more.
About the job
Position Summary
Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world’s largest non-profit organizations.
We are seeking a dedicated Junior Account Manage to support our Chicago office. This role involves providing full-service support to our client services team in project management and account management campaigns, requiring 3 days in-office weekly and the remaining days remote. The weekly work hour schedule is below:
Wednesday 1pm CST – 9pm CST
Thursday 2pm CST – 9pm CST
Friday 2pm CST – 9pm CST
Saturday 11am CST – 9pm CST
Sunday 12pm CST – 8pm CST
Responsibilities
- Facilitate business trips for campaigns Credico performs for Verizon Wireless.
- Compile and manage business trip data.
- Executing code moves for business trips.
- Communicate with Credico, ISOs, and Credico clients timely and effectively.
- Provide ongoing account support to existing clients and client services team.
- Assist to manage the backend operations of multiple campaigns at any given time.
- Effectively support prompt and accurate communications as a liaison between internal and external teams via email, telephone, and/or meetings to communicate project status, resolve problems, answer questions, manage correspondence, and reports.
- Proactive management of day to day activities and long term projects.
- Escalate issues to management, and partner cross-functionally to quickly resolve issues.
- Think critically and strategically on all program aspects to prevent issues and optimize the campaign and client experience.
- Effectively plan and execute assignments.
- Provide timely and accurate information or feedback to all requests, questions or concerns from sales offices, clients or internal departments or team members.
- Other duties as assigned or are necessary that support the overall business needs.
Experience and Qualifications
- Intermediate proficiency in Microsoft Office Excel
- Independent problem solving
- Ability to effectively alter communication and style to different levels of employees, management, and clients
- Ability to work with internal and external teams in a fast-paced, result-oriented environment; adaptable and flexible
- Ability to manage a high volume of inbound / outbound calls to assist with inquiries and issues
- Ability to self-manage and work independently in a fast-paced, constantly changing environment
- Analytical skills
- Effective time management including ability to multitask, organize and prioritize
- Professional written and verbal communication skills
- Strong attention to detail and accuracy
What We Offer
- Competitive Salary ($56,000 – $60,000 per year) & Additional Incentives
- Company Paid Holidays
- Paid Time Off
- 401(k) with company match
- Medical, Dental, Vision
- Disability Insurance
- Company paid Life Insurance
- Commuter Benefits
- Employee Assistance Program
How to Apply:
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