About Clipboard
Clipboard is a fast-growing Series C marketplace connecting workplaces and professionals through an app-based platform that enables flexible, on-demand shifts. We help people move up the socioeconomic ladder by turning extra time and ambition into career growth and financial opportunity.
We’re a YC Top Company with a global remote team of 700+, profitable since 2022, and currently fill millions of shifts annually across the U.S. Our partners include long-term care facilities, dental offices, schools, and more.
About the Role
The Learning & Development Lead will design and lead impactful training programs that turn Clipboard’s core values into daily actions across its 270+ worker operations team members. You will develop onboarding, coaching, and upskilling systems that enhance empathy, judgment, and excellence among professionals who represent Clipboard in customer interactions.
This role is ideal for someone who thrives in a fast-paced, feedback-driven environment and enjoys building systems that drive real behavior change.
Key Responsibilities
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Build and manage onboarding, upskilling, and coaching programs focused on performance and values.
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Develop support agents and managers to deliver world-class service grounded in empathy and critical thinking.
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Create coaching systems that drive real-time performance improvements.
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Implement feedback loops to identify gaps and measure training impact.
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Expand training programs from Worker Support to leadership levels.
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Promote speed, ownership, and accountability across teams.
Qualifications
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Several years of experience in Learning & Development, enablement, or related fields.
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Minimum 2+ years managing a team.
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Proven success designing programs that shorten ramp time and improve performance.
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Excellent written communication and decision-making skills.
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Strong analytical mindset with experience using data and behavioral insights.
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Comfortable in a high-growth, autonomous environment.
Bonus: Experience working with customer support or contact center teams.
What We Offer
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Competitive compensation
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100% remote work across the U.S.
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Unlimited vacation policy
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Opportunities for career growth and impact