Company Overview
About the job
NOC Engineer I will provide first level technical support and services and is responsible for analyzing, installing, configuring, maintaining and repairing network infrastructure and application components.
Responsibilities also entail support for IT Service Management technological equipment and software including but not limited to: workstations, servers, printers, and vendor specific hardware and software especially where related to network connectivity.
This position is responsible for leading the Network Operation Center (NOC) support, service operations, quality control, maximized performance resolution, hardware and software installation and maintain within Service level Agreements to ensure services and support are being met and delivered in a consistent manner to clients. The NOC Engineer I is also responsible for the proactive monitoring, hardware and software trending, scheduling follow-ups, reporting and registering of incidents/requests communicated by the clients.
Education/Experience:
• Bachelor’s degree or equivalent combination of education and experience in Information Technology, Computer Science or related field
• 5+ years of working knowledge and diagnosis skills of Hardware/Software such as: Laptops and Desktops Computer Networking, Network Printers, Scanners, Ethernet, LAN/WAN, AD, DNS, Microsoft Office Applications, Citrix, Internet Protocols, Wireless Networking Protocols, Ticketing Systems, and VoIP Phone system. 5 years’ experience in a technical support role with troubleshooting and customer support skills.
• 2+ years experience in a Network Operations center or equivalent role
• Certifications: CCNA, CCNP, Fortinet NSE 4, Palo Alto EDU 210, O365 Fundamentals, Azure Fundamentals, Azure Administrator Associate, Vmware VCTA, Vmware VCP
• Excellent organizational and time management skills
• Analytical, data driven problem solver
Required Knowledge, Skills, & Abilities:
• Core Network Engineer Skills:
o General: IOS layer, DHCP, DNS, TCP\IP, UDP, FTP, SFTP, ICMP,
o Routing: Routing protocols including Static, RIP, EIGRP. L3 VPN, Failover and load balancing
o Switching: L2 and L3 switching, L2 VPN, VLAN, VTP, STP, RSTP, Port security
o Wireless: Wireless Technologies
o Firewal/Security: NAT, Access lists, Cisco ASDM, Fail over and Load balancing, Authentication technologies
o VOICE: Call Manager, Call Manager Express, Cisco Unity
o Maintenance: IOS upgrades
• Core Systems Engineer Skills:
o General: Windows, AD, DHCP, DNS,Office 365, Virtulaization, wireless, TCP\IP, IOS layer
o Virtualization: Azure, Vmware
o Cloud Technologies: Azure, AWS
o Operating Systems: Windows Server, IOS
o Mail Technologies: Exchange, Office 365 (Including Teams)
o Storage: Nimble, Dell EMC, NetAPP
o Database: Microsoft SQL
o Backups Technologies: Veeam, Rubrick, Azure backups, Carbonite, Datto
• Knowledge of ITIL best practices pertaining to Incident Management, Problem Management, Change Management, Asset Management and Service Level Management.
• Ability to prioritize tasks and complete assignments within an estimated time frame. Action-orientated, self-motivated with ability to multi-task and adapt to changes quickly with service awareness of all organization’s key IT services for which support is being provided
• Understand processes in Professional Service Automation (PSA) tool by completing assigned training materials
• Ability to be a team player when working in a team and communicate effectively
• Ability to engage with customers onsite via our Co-IT Managed Services offerings, Special Response Team and be available for on call support when scheduled
• Ability to work with wireless mobile devices (Apple IOS and Android) and Audio/Video conferencing equipment
• Ability to execute Managed Services functions as needed on a rotational shift
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