Company Overview
Bowman Williams – Staffing MSPs and CSPs. We are a staffing firm for IT Managed Service Providers (MSPs) and Cloud Service Providers (CSPs). We exist to help growing MSPs and CSPs hire and scale their permanent staff to keep pace with the increasing demand for IT Managed and Cloud Services. We are the staffing authority for IT Managed and Cloud Service Providers, bar none. If you are currently working in the IT Managed or Cloud Services industry, we can help you advance your career by introducing you to the word’s most premier IT Cloud companies. Los Angeles | Dallas–Fort Worth | Chicago | New York | Washington, D.C.
We’re a Managed Service Provider looking for a Level 2 IT Systems Administrator with strong MSP experience to join our high-performing team! If you thrive in a fast-paced, client-facing environment and are ready for a role where your skills make a real impact, we want to hear from you.
In this position, you’ll be the primary point for escalated support and handling small-to-medium-sized projects across various client environments. You’ll collaborate closely with senior engineers and client stakeholders to resolve complex issues, maintain systems, and ensure smooth infrastructure operations.
Day-to-Day Responsibilities:
- Handle a mix of Tier 2 escalations and system/network administration tasks.
- Support Microsoft 365, Azure, Windows Server, Active Directory, and Exchange environments.
- Manage firewall rules, VPNs, switches, and Wi-Fi (e.g., SonicWall, Fortinet, Cisco, Ubiquiti).
- Perform patch management, backups, and proactive system monitoring using RMM tools.
- Assist with onboarding new clients, execute minor project tasks, and escalate complex work when necessary.
Requirements:
- 2+ years of experience in a Managed Service Provider (MSP) environment.
- Strong troubleshooting skills across Windows-based environments, Microsoft 365, and networking fundamentals.
- Familiarity with ConnectWise, Autotask, Datto, Kaseya, or similar PSA/RMM platforms.
- Ability to prioritize and manage multiple tickets across various client environments seamlessly.
- Clear, professional written and verbal communication with both team members and clients.
Salary & Benefits:
- Salary: $75,000 – $85,000
- Health, Dental, and Vision Insurance
- PTO + Paid Holidays
- Certification + Travel Reimbursement
APPLY