Job Description

Join Calor as a Logistics Agent – Drive Operational Excellence in Fawley

Looking for a dynamic role in logistics and customer service? We’re hiring a Logistics Agent at our Fawley site for a maternity cover position until December 2025. As a Logistics Agent, you’ll play a key role in upholding site safety, managing inventory, supporting transport planning, and ensuring top-tier service across communication channels. If you’re proactive, detail-focused, and ready to be part of a fast-paced environment, we want to hear from you.

What Makes This Logistics Agent Role Unique?

As a Logistics Agent, you’ll help maintain high compliance standards across health, safety, finance, and transport operations. You’ll manage inventory processes, support drivers with route planning, and interact directly with customers via phone and digital platforms. You’ll also manage order processing, stock receipts, and system entries using tools like SAP and Tru Tac. Your contribution will ensure smooth, accurate, and safe daily operations.

Key Responsibilities of a Logistics Agent

Inventory & Transport Control

Place and receipt orders using SAP.
Track and manage inbound/outbound stock deliveries.
Perform and record physical stock counts.
Monitor daily aborts, returns, and cancellations.
Ensure stock accuracy and raise purchase orders accordingly.

Customer Service & Admin Support

Handle calls for orders, queries, and general information.
Process refunds, credits, and cylinder refill agreements.
Prepare manifests and support drivers with route documentation.
Monitor driver activity via Telematics.
Maintain housekeeping standards and complete agency timesheets.

Skills & Experience Required for a Logistics Agent

Background in customer service or logistics administration.
Strong organizational skills and a detail-oriented mindset.
Positive attitude with flexibility to meet shifting demands.
Team player who supports colleagues and shares best practices.
Proficient in Microsoft Office, SAP, and Tru Tac.
Committed to safety and process ownership.

What We Offer You

Competitive salary: £23,400–£27,000 depending on experience
25 days holiday + bank holidays, increasing with service
Private Medical Insurance (with family add-on option)
4.5%–7.5% employer pension contribution
4x salary life assurance from day one
50% income protection (after 2 years)
Exclusive retailer discounts through our reward scheme

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Logistics Agent