Job Description
Job Title: Logistics Operations Coordinator (Call Centre Based)
Location: Birmingham Business Park (Hybrid after training)
Salary: £27,723 per annum + 33 days annual leave (including bank holidays)
Working Hours: Mon – Fri (8-hour shifts between 6am and 6pm)
Job Type: Full-time, Permanent
About BCA Logistics:
BCA Logistics, part of Constellation Automotive Group, is the largest provider of vehicle inspection, collection, and delivery services within the UK’s automotive supply chain. With a central office in Birmingham, we handle over 600,000 vehicles annually and continue to expand. Our team of logistics and inspection professionals ensures seamless fleet management for our clients.
Role Overview:
As a Logistics Operations Coordinator, you will oversee day-to-day driver operations, providing essential support and ensuring that service levels and operational targets are consistently met. You will act as the key point of contact for drivers, offering guidance, troubleshooting issues, and maintaining high service standards.
Key Responsibilities:
- Manage daily driver operations, ensuring compliance with service standards.
- Build strong relationships with drivers, providing coaching and support.
- Allocate drivers based on skills, experience, and customer requirements.
- Liaise with recruitment to maintain optimal driver coverage.
- Handle inbound and outbound calls with drivers, addressing any concerns.
- Coordinate with the Planning Team for smooth journey execution.
- Provide accurate updates to the Customer Service Team and other stakeholders.
- Maintain clear communication through emails and calls with internal departments.
- Offer emergency support on a rota basis for out-of-hours coverage.
Essential Skills & Experience:
- Proven experience in a call centre or logistics coordination role.
- Strong communication and interpersonal skills.
- Ability to multitask and manage priorities effectively.
- Problem-solving mindset with attention to detail.
- Proficiency in Microsoft Excel and in-house logistics systems.
- Experience working independently and within a team environment.
Benefits:
- 25 days holiday + bank holidays.
- Free on-site parking.
- Company pension scheme.
- Childcare vouchers.
- Employee rewards with online and High Street discounts.
- Career progression opportunities with a focus on internal promotion.
Why Join BCA Logistics?
At BCA Logistics, you will be part of a dynamic and supportive team, with opportunities for career development and recognition for your hard work. If you are passionate about logistics and customer service, this role offers a rewarding career path.
Ready to Apply? If you’re ready for a role that offers training, teamwork, and career growth, apply now. We look forward to hearing from you.