About HearingLife
HearingLife is a national hearing care provider with over 650 centers across 42 states. We’re part of the Demant Group, a global leader in hearing healthcare since 1904. Our approach to hearing care is scientific and results-oriented, delivered by skilled and compassionate professionals. Our goal is to help more people experience life-changing hearing health through personalized care.
About the Job: Manager of Medical Billing
HearingLife, part of the world-leading Demant Group, is dedicated to making a life-changing difference for people with hearing loss. With over 600 locations across the U.S., we’re committed to helping people connect with the world through innovative hearing healthcare solutions. As a company, we live by our core values: creating trust, being team players, having a can-do attitude, and creating innovative solutions.
We’re looking for a Manager of Medical Billing to oversee all claim submissions and collection activities across our many entities. In this crucial role, you’ll also be responsible for developing and monitoring billing and collection policies, streamlining processes, and helping implement new solutions. You’ll report directly to the Senior Director of Patient Financial Services.
Key Responsibilities
Managerial Duties
You’ll lead the billing and patient collection teams, providing training, development, coaching, counseling, and performance management. This includes offering timely feedback, recognizing excellent performance, and prioritizing workloads to meet company objectives. You’ll also conduct quality audits to ensure best practices and timely account resolution, and monitor daily performance to meet goals.
Billing Policies & Procedures
You’ll ensure timely and accurate claim submission for all clinics and manage all patient billing and collections. A key part of your role will be troubleshooting billing and payer issues by analyzing denials and feedback to resolve problems quickly. You’ll develop strategies to prevent denials, implement and update billing policies to comply with regulations, and serve as a subject matter expert on payer guidelines, coding, and billing regulations specific to audiology. You’ll also be responsible for updating and monitoring adherence to all Revenue Cycle Management (RCM) Standard Operating Procedures and Team Member Success Policies, while always complying with HIPAA and HearingLife guidelines.
Cross-Functional Collaboration
You’ll act as a liaison between Revenue Cycle, IT, Finance, and our clinics, interfacing with stakeholders to resolve billing issues. You’ll identify trends in credentialing and contracting, collaborating with departments to address any related billing problems, and driving escalations to quick resolutions. Your efforts will support revenue cycle strategies to improve cash collections, speed up account resolution, and enhance billing processes.
Technical System Management
You’ll be instrumental in driving the design and use of Waystar modules and functionalities to ensure clean claims and first-pass resolution. This includes overseeing the implementation of new products and processes and optimizing existing systems to boost billing efficiency. You’ll also utilize Waystar reports and dashboards to develop data-driven action plans for operational improvement.
What You’ll Bring
To thrive in this role, you’ll need:
- A Bachelor’s Degree in healthcare, accounting, finance, or a related field.
- 5+ years of experience in medical billing and accounts receivable within a multi-state environment with a high volume of claims.
- Strong leadership skills and proven experience managing billing and collection teams.
- Working knowledge of Waystar claims management system modules is a must.
- Demonstrated project management and process improvement skills.
- In-depth knowledge of billing and revenue cycle management.
- A proven ability to solve complex problems and implement effective solutions.
- Advanced Excel skills and comprehensive knowledge of the Microsoft Office suite.
- Strong technical skills, including experience working with and setting up revenue cycle software.
- You’ll be a team player, ready to help and lead others to achieve department goals and develop and mentor staff.
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