IN-OFFICE, ALPHARETTA, GA
Our client is a full-service web, digital technology, and digital services agency providing measurable results for all mobile and digital marketing initiatives. They are goal-focused and planning-driven. They believe in the convergence of data, creative, UI/UX, lead generation, and digital marketing to produce results, including their clients’ constant need to be the best brand in their respective industries. As a fast-growing company, they look for self-starters who thrive in a fast-paced environment—wearing many hats, being able to change direction quickly, and showing eagerness to learn new technologies as the need arises. The candidate would work alone and as part of a collaborative team in this role, so excellent interpersonal skills are also essential.
POSITION SUMMARY
Reporting to the Sr. Client Director, the successful candidate will lead and manage clients’ marketing campaigns, communicate success, and manage projects with a team mentality. The ideal Marketing Account Manager candidate will understand search engine optimization, social media, digital ad campaigns, and marketing. This person will be responsible and accountable for client satisfaction. The Marketing Account Manager will also possess strong attention to detail, enjoy reading and writing, and have a passion for staying up to date with the latest in marketing & best practices. The successful Marketing Account Manager regularly collaborates with internal and external clients and leadership teams.
PRIMARY RESPONSIBILITIES
- Client relationship management
- Gather requirements and assets to deliver
- Maintain regular contact with clients to build relationships and increase customer retention
- Manage the creation, launch, and ongoing efforts to maximize results
- Understand the holistic reason behind marketing and know when to pivot strategy
- Provide prompt and effective responses to client inquiries via phone and email
- Provide marketing consulting or bring in directors if support or further knowledge is needed
- Offer existing clients upsells to other products and services
- Assist with task management for clients (ex, research, content, events, contacts)
- Interface with digital, creative, and development team
QUALIFICATIONS
- Associates Degree required or Bachelor’s Degree preferred and 2-3 years of marketing and customer service experience.
- Experience using ClickUp or similar agency project management software
- Excellent communication skills – verbal, email, and phone
- Knowledge of agency’s marketing services
- Basic knowledge of Meta and social media
- Understanding of graphic and website design
- Content knowledge and ability/experience helpful
- Must be detail-oriented, able to multitask, and have good critical-thinking skills
- Capable of handling and staying on tasks with little managerial oversight
- Prior experience in marketing or in an agency environment is a plus
- Prior sales experience is advantageous
- Proficiency with MS Office applications
- Establishing and maintaining effective team communication
- Positive attitude and proactive with a willingness to learn
- Proficient listening skills and desire to interact with people
BENEFITS/PERKS
- Health coverage including medical, dental, and vision insurance, with optional Flexible Spending Account (FSA).
- Retirement savings plan (401(k)).
- Company-provided PC laptop and equipment.
- Generous paid time off – 15 days of PTO plus company-observed holidays.
- Enjoy half-day Fridays during the summer months.
- Opportunity to advance within a growing company and develop a rewarding long-term career.
- Engage in a collaborative culture with no office politics and a focus on teamwork.
- Participate in regular team-building activities and social events.
- Office Environment: The company promotes an open atmosphere; candidates who thrive in team environments and are comfortable in collaborative spaces (as opposed to closed-door offices) will excel.
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