Medical Assistant – Pediatric Primary Care – Hopple Street

Job Description

At Cincinnati Children’s, our mission is clear: to improve children’s health. We embrace a holistic, team-based approach to care—supporting patients and their families while advancing medical science and discovery. We are driven by a shared purpose that inspires us to continuously improve. If you’re committed to being your best, Cincinnati Children’s is the place for you.

Why Cincinnati Children’s?

• Consistently ranked among the top 10 children’s hospitals nationwide by U.S. News & World Report for over 15 years

• Second highest recipient of National Institutes of Health (NIH) funding among children’s hospitals

• Named one of America’s Best Large Employers (2025) and Best Employers for New Graduates (2024)

• Recognized by Fortune as one of America’s Most Innovative Companies

• Regularly certified as a great place to work

• Designated a Leading Disability Employer by the National Organization on Disability

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

Key Responsibilities

• Patient Care: Deliver competent technical and clinical support in alignment with Cincinnati Children’s policies, best practices, and department needs. Assist care providers with procedures and patient exams, prepare patients for treatment, and provide care that is family-centered and culturally sensitive. Engage families as partners in care decisions by offering information, services, and support respectfully and collaboratively.

• Customer Service: Advocate for patients and families by attentively addressing their needs and concerns. Deliver courteous and timely service, providing education and information as needed.

• Collaboration: Work effectively with colleagues to solve problems and meet objectives. Build positive relationships by recognizing and respecting the skills and contributions of team members. Share knowledge and support the team to maintain a professional and positive work environment.

• Data Management: Maintain accurate patient records following department policies. Assist in data collection and ensure proper documentation, including obtaining consent and release forms when applicable.

• Laboratory Support: Manage specimens according to protocols, stay informed about routine testing procedures, retrieve results, and communicate normal lab findings as delegated.

The Medical Assistant role requires appropriate training, education, and demonstrated clinical competency to perform delegated clinical and administrative duties under the supervision of a nurse or licensed physician.

Qualifications

• High school diploma or equivalent

• Completion of a Medical Assisting program with no direct experience OR

• Completion of a formal medical services training program from the U.S. Armed Forces OR

• One year of related work experience

Leading Benefits Include:

• Medical coverage starting on day one of employment

• Competitive retirement plans

• Tuition reimbursement for continuing education

• Extensive employee discount programs through community partners

• Shift, weekend differential, and weekend option pay programs

• Referral bonus program for current staff

• Support from Employee Resource Groups including African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL – LGBTQA Resource Group, Juntos – Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

• Physical and mental wellness programs

• Relocation assistance available for qualified candidates

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