Job Details:
EMPClaims, recently recognized as one of the Top 10 Vendors for RCM Services in the U.S., is seeking a skilled Medical Billing Account Manager to join our growing team. This role is 100% remote and serves as the primary point of contact for our clients — mid-to-large outpatient medical practices — ensuring timely billing, operational efficiency, and strong client relationships. You’ll collaborate with our offshore billing team in India to deliver high-quality Revenue Cycle Management (RCM) services while maintaining excellent communication with customers.
Key Responsibilities:
-
Oversee charge entry, posting, and AR activities for assigned clients.
-
Monitor insurance and patient accounts receivable (AR) daily to support billing teams.
-
Communicate directly with patients to resolve billing concerns.
-
Maintain regular contact with clients, addressing RCM and operational needs.
-
Prepare and review month-end and ad-hoc RCM performance reports.
-
Assist in onboarding new accounts, including setup of EDI, provider information, and payment posting.
-
Identify workflow inefficiencies and recommend process improvements.
-
Maintain and update Standard Operating Procedures (SOPs) for each customer.
-
Collaborate closely with RCM Managers to improve processes and reporting accuracy.
-
Proactively handle client queries, ensuring satisfaction and trust.
Qualifications:
-
6–10 years of experience as a Medical Billing Manager, Office Manager, or RCM Manager in a busy practice or billing company.
-
In-depth understanding of the entire Revenue Cycle Management process, including credentialing, prior authorizations, coding, billing, AR, and reporting.
-
Strong knowledge of RCM success metrics and the ability to generate Excel-based ad-hoc reports.
-
CPC or CCS certification preferred (not required).
-
Experience with eClinicalWorks, AdvancedMD, Kareo, AthenaHealth, or AllScripts preferred.
-
Excellent communication, organizational, and problem-solving skills.
-
Strong commitment to customer service and teamwork.
What We Offer:
-
Competitive compensation package.
-
100% remote work environment.
-
Opportunities for professional growth and skill development.
-
Collaborative culture focused on quality, trust, and long-term partnerships.
Equal Opportunity Statement:
EMPClaims is an equal opportunity employer and values diversity in its workforce. All employment decisions are made based on qualifications, merit, and business needs, without discrimination on the basis of race, gender, religion, age, disability, or any other protected status.