Company Overview

Trinity Health is one of the largest not-for-profit Catholic healthcare systems in the U.S., with over 115,000 team members and 26,000+ physicians and clinicians serving communities in 25 states. Headquartered in Livonia, Michigan, our network includes 88 hospitals, 125 urgent care centers, 131 continuing care locations, and the nation’s second-largest PACE program. With annual revenue of $20.2 billion, we gave back $1.2 billion to our communities through charity care and health programs.

We’re hiring a Medical Billing Call Center Representative to join our mission-driven team remotely. In this role, you’ll provide excellent service to patients by handling inquiries, updating account information, and helping them navigate the billing and healthcare process.

Customer Service Representative Job Summary

As a Medical Billing Call Center Representative, you’ll be the first point of contact for patient inquiries across phone, email, fax, mail, and web portals. You’ll resolve billing questions, update demographic and insurance data, and route issues to the appropriate departments when necessary. Your role is vital in delivering compassionate, efficient support and helping patients understand their financial responsibilities.

What You’ll Do:

• Respond to all inbound inquiries with professionalism and empathy

• Resolve issues when possible, or refer to the correct team

• Accurately document all interactions and follow-up actions

• Coordinate with departments like Medical Records, Patient Access, Case Management, and Clinical Staff

• Maintain accurate and current data in the patient accounting system

• Prepare reports on common inquiries and unresolved issues

• Assist in cross-functional training and team support when needed

What We’re Looking For

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s degree in business/accounting preferred

• 1+ year experience in healthcare customer service or financial support

• Strong knowledge of insurance programs (Medicare, Medicaid, SSI, Champus, etc.)

• Familiarity with managed care, billing regulations, and coordination of benefits

• Data entry speed: 50–60 keystrokes per minute

• Basic computer skills and understanding of ICD-10, CPT, and HCPCS codes

• Prior call center experience preferred

Soft Skills:

• Excellent communication and interpersonal abilities

• Strong attention to detail and time management

• Comfortable working independently and handling multiple tasks in a fast-paced environment

• Honest, reliable, and committed to Trinity Health’s mission and values

Working Conditions & Commitment

• Fully remote position with flexible work environment

• Quiet, temperature-controlled home workspace recommended

• Must be able to focus on tasks with occasional periods of high stress or competing deadlines

• Screen time and phone usage will be frequent throughout the day

Why Trinity Health?
At Trinity Health, we celebrate diversity, promote equity, and create an environment where everyone feels welcomed and valued. We’re proud to be an Equal Opportunity Employer, offering equal employment opportunities regardless of race, religion, gender, identity, orientation, disability, or veteran status.

Join us in delivering compassionate, people-centered care rooted in faith and excellence.