Medical Billing & Follow-Up Representative

About Trinity Health

Trinity Health is one of the largest not-for-profit Catholic healthcare systems in the U.S., serving diverse communities across 25 states. With 115,000+ colleagues and nearly 26,000 physicians and clinicians, we operate 88 hospitals, 131 continuing care locations, 125 urgent care centers, and the second-largest PACE program in the nation. Based in Livonia, Michigan, our annual revenue exceeds $20.2 billion, with $1.2 billion reinvested into community benefit programs and charity care. Now Hiring Medical Billing & Follow-Up Representative

Job Summary

As a Medical Billing & Follow-Up Representative II, you will support Trinity Health’s revenue operations by managing billing and follow-up tasks for government payer accounts. You’ll be responsible for reviewing claims, resolving discrepancies, supporting less experienced colleagues, and ensuring timely payment and proper claim resolution. This role reports to the Supervisor of Billing & Follow-Up and is essential to the success of our revenue cycle team.

Key Responsibilities

As a Medical Billing & Follow-Up Representative you have to:

• Handle daily billing and follow-up activities for assigned government accounts

• Accurately document the billing status (billed, paid, settled, follow-up) in system(s)

• Identify and escalate billing issues and delays as needed

• Contact payers directly and respond to correspondence to ensure timely payments

• Collaborate with hospital departments to resolve billing discrepancies and obtain required documentation

• Investigate overpayments, underpayments, and credit balances

• Research claim rejections and take corrective actions or escalate accordingly

• Train and mentor new or junior Billing and Follow-Up Representatives

• Prepare reports related to billing activity upon supervisor request

• Uphold Trinity Health’s mission, values, and compliance policies in all tasks

Qualifications

• High school diploma or Associate’s degree in Accounting, Business Administration, or a related field

• 3+ years’ experience in a hospital, clinic, health insurance company, or medical billing setting

• Working knowledge of revenue cycle processes, medical claims, and payer policies

• Strong skills in Microsoft Office (Outlook, Word, PowerPoint, Excel)

• Detail-oriented with excellent time management and accuracy

• Strong written and verbal communication skills

• Ability to work independently in a collaborative, fast-paced environment

Preferred Experience

• Background in a multi-site healthcare environment

• Prior completion of regulatory certifications and billing training

• Familiarity with federal and state healthcare billing guidelines

Work Conditions

• Standard office environment (remote or on-site)

• Frequent phone and system use; extended screen time may be required

• Must manage changing priorities and interact with diverse personalities

• Moderate stress environment with a focus on accuracy and deadlines

Our Commitment to You

At Trinity Health, we foster an inclusive, person-centered work environment. We value the unique experiences and talents of every individual and strive to build a culture rooted in compassion, dignity, and shared purpose.

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, gender, national origin, disability, veteran status, or other protected status.