Company Overview

Willamette Valley Medical Center (WVMC) is a comprehensive 60-bed acute care hospital, fully accredited by The Joint Commission and recognized as an accredited Chest Pain Center by the ACC Accreditation Services, the certification body of the American College of Cardiology.

WVMC provides 24/7 emergency care with continuous access to imaging and laboratory services. The hospital is home to the Joint Replacement Institute, which holds Advanced Certification in Total Hip and Knee Replacement from The Joint Commission. Other key services include an Intensive Care Unit (ICU), a Senior Behavioral Health Services unit, and a wide range of inpatient and outpatient Surgical Services.

Additional offerings at WVMC include a Family Birthing Center, Endoscopy, a Cardiac Catheterization Lab, Cardiopulmonary Services, and comprehensive Therapy Services. The hospital is also proud to offer specialized radiation oncology care through the H. R. Hoover, MD, Cancer Center, as well as advanced wound treatment at the Wound Care & Hyperbaric Medicine Center.

About the Job

Under the direction of the Clinic Manager, the Clinical Supervisor oversees back-office operations within the clinic and steps in to assume full leadership responsibilities in the manager’s absence. This role is key in ensuring consistent and efficient day-to-day clinical functions, including managing medical assistant schedules, supervising their daily duties, and supporting ongoing training and annual competencies.

The Clinical Supervisor plays an essential role in maintaining a positive patient experience by upholding WVMC’s core values: Championing Patient Care, Doing the Right Thing, Embracing Individuality, Acting with Kindness, and Making a Difference Together. This position provides direct supervision and acts as a key resource for Certified Medical Assistants.

Key Responsibilities:

Serve as a backup for CMA staff and provide triage support for RN staff as needed
Proactively address patient concerns in real time
Review and scrub schedules, ensuring accuracy and alignment with Quality Management Benchmarks
Monitor and manage patient inquiries in Athena staff buckets (e.g., prescription refills, DME requests, external provider communications) with a four-hour response window
Ensure accurate and timely EMR documentation, including obtaining urgent prior authorizations and patient notifications
Maintain strict adherence to HIPAA standards and patient confidentiality
Promote a culture of professionalism, ethical conduct, and teamwork across clinical operations

WVMC is an Equal Opportunity and Affirmative Action Employer. We value diversity and inclusivity and are committed to providing accommodations throughout the hiring process. Please call (503) 472-6131 if you need assistance.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

Employees who access compensation information as part of their job responsibilities may not disclose such information to individuals without similar access, unless required by legal or regulatory processes in compliance with 41 CFR 60-1.35(c).

Industry:
Healthcare

Requirements:

Relevant clinical experience and/or certifications (details not provided in original posting)
Supervisory experience in a healthcare or clinical setting preferred

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Medical Clinic Supervisor – Womens Healthcare Clinic

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