Job Overview:
We are currently seeking a dedicated and organised Medical Receptionist to become a vital part of our healthcare team. As the first point of contact for patients, you will play a key role in delivering outstanding customer service and ensuring the smooth day-to-day running of our medical practice.
Key Responsibilities:
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Greet patients warmly and manage the check-in process
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Schedule, confirm, and cancel appointments efficiently
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Answer telephone enquiries and provide information on services and procedures
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Maintain and update patient records with accuracy
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Process registrations and ensure adherence to data protection standards
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Coordinate with medical staff to manage patient flow smoothly
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Handle billing questions and assist with insurance verification
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Keep the reception area clean, organised, and welcoming
Experience & Skills Required:
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Previous experience in an administrative or healthcare reception role (preferred)
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Strong organisational and multitasking abilities
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Excellent verbal and written communication skills
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Proficient in using office equipment and medical practice software
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Compassionate, empathetic, and patient-focused approach
Benefits:
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Company pension
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Supportive team environment
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Opportunities for growth and development
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