Job Title: Medical Receptionist / Administrator (Part-Time)

Location: Chellaston Medical Centre & Melbourne Medical Centre, Derby
Salary: £12.21 per hour
Job Type: Permanent, Part-Time
Working Hours: 18 hours per week

Tuesday: 08:00 – 14:00
Wednesday: 08:00 – 14:00
Thursday: 12:30 – 18:30

Job Description

We are seeking a proactive and experienced Medical Receptionist/Administrator to join our friendly team at Chellaston and Melbourne Medical Centres. The successful candidate will provide high-quality reception and administrative support across both sites, ensuring an efficient and welcoming service for patients and healthcare professionals.

This is an ideal role for someone with previous GP practice or healthcare experience who is well-organised, customer-focused, and comfortable working under pressure in a fast-paced clinical environment.

Please note: Previously unsuccessful candidates need not reapply. A full two-week training period will be required and may include working additional shifts.

Key Responsibilities

Reception Duties

Greet patients and visitors in a friendly, professional manner
Answer incoming calls promptly and direct queries appropriately
Book, cancel, and manage appointments via clinical system
Register new patients and explain practice procedures
Manage repeat prescription requests and specimen handling
Monitor patient flow into consultation and treatment rooms

Administrative Duties

Maintain and update patient records (electronic and paper-based)
File, scan, code, and organise documents in line with protocol
Support clinicians by processing referrals, correspondence, and results
Ensure clinic rooms are stocked, clean, and ready for use
Process payments and issue receipts as required
Maintain reception area stock and displays (leaflets, forms, etc.)
Update patient status boards (births, deaths, hospital admissions)

Team Support & Compliance

Work collaboratively with reception and admin colleagues to cover practice opening hours
Participate in team meetings and training sessions
Follow confidentiality, data protection, and health & safety protocols
Open and secure the building as required at the start and end of day
Provide relief cover for other administrative roles when necessary

Person Specification

Essential Requirements

4 GCSEs A–C (or equivalent), including English, Maths, and IT
Excellent communication, listening, and interpersonal skills
Strong IT and Microsoft Office (Word, Excel, Outlook) skills
Ability to prioritise tasks, multi-task, and work under pressure
High standard of professionalism and confidentiality

Desirable

Previous experience in a GP practice or healthcare setting
Working knowledge of medical software (e.g., SystmOne, EMIS)
Understanding of Caldicott principles and data protection policies
Familiarity with NHS procedures and patient pathways

About Us

Chellaston and Melbourne Medical Centres serve a combined patient list of approximately 15,500. With a team of 5 GP Partners, 3 salaried GPs, and 29 supporting staff (including 17 receptionists), we offer a collaborative and patient-focused working environment.

You will work across both our main site in Chellaston (DE73 5BG) and our branch site in Melbourne (DE73 8EF).

Benefits

Company pension
Free on-site parking
Supportive and experienced team
Ongoing training and development opportunities

Work Location

In person, across both Chellaston and Melbourne sites.

Medical Receptionist