Medical Records Clerk

Join Regency SouthernCare Hospice as a Medical Records Clerk

Are you a detail-oriented professional passionate about healthcare administration? Regency SouthernCare Hospice is seeking a dependable Medical Records Clerk to maintain accurate patient records, ensure HIPAA compliance, and support our hospice care team. In this crucial role, you’ll manage documentation, assist with patient admissions, and provide office support so caregivers can focus on delivering compassionate care. This position is ideal for individuals who are organized, proactive, and dedicated to supporting high-quality patient services.

Key Responsibilities for a Hospice Medical Records Clerk

Accurate Records Management

• Maintain, update, and close medical records in accordance with company policies.

• Review records to ensure completeness, compliance, and proper documentation.

• Identify and obtain missing chart information, including physician signatures and required forms.

• Manage release of information requests, ensuring proper authorization is secured.

Administrative & Patient Support

• Copy, mail, or hand-deliver requested medical information accurately and on time.

• Collaborate with clinical staff to support timely and appropriate patient admissions.

• Conduct medical record audits and participate in hospice quality improvement programs.

• Purge closed case records, organize, box, and send them to archives.

• Develop and maintain a master patient index and provide general administrative support, including answering phones and ordering supplies.

Qualifications & Skills

• High school diploma or equivalent required; minimum of 3 years office or medical records experience.

• Valid driver’s license and current automobile insurance required.

• Strong organizational, record-keeping, and filing skills.

• Excellent oral and written communication skills.

• Proficient in documentation management and basic office technology (computers, fax, copier, phones).

• Ability to multitask, work collaboratively, and communicate across diverse populations.

• Responsible, mature, cooperative, and tactful in professional interactions.

Benefits & Career Growth

For All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)