Job Description

Overview

H-E-B is looking for energetic and motivated Partners to join our team and deliver an exceptional experience to our customers. Whether you’re starting your career or advancing it, you’re welcome here—because at H-E-B, People come first.

As a Food Service Representative, you’ll ensure your department is fresh, stocked, and clean while preparing and merchandising high-quality food products. You’ll also follow food safety protocols and deliver outstanding customer service.

When eligible, you’ll become an Owner in the company. We value your commitment, hard work, and attention to quality and service—because our Partners drive the innovation and growth that make us The Greatest Omnichannel Retailing Company.

Do You Have a:

HEART FOR PEOPLE – a commitment to put customers first?
HEAD FOR BUSINESS – an understanding of how your role affects our success?
PASSION FOR RESULTS – initiative to take ownership and do what needs to be done?

Preferred Qualifications:

High school diploma or equivalent
Strong communication and interpersonal skills
Ability to work in a fast-paced environment

Your Role

Customer Service

Provide superior customer service
Take orders by phone or in person
Help customers choose the right products

Food Service / Production

Prepare, package, label, and merchandise fresh products
Cull low-quality items and maintain freshness
Assist in setup, cleanup, and basic operations

Sales

Use suggestive selling to meet customer needs
Promote department products to boost sales

Food Safety

Clean and sanitize display areas and equipment
Follow company food safety and sanitation standards
Adhere to department SOPs and store procedures

Department-Specific Tasks

Bakery

Assist in baking, frying, and decorating
Cull expired or poor-quality baked goods
Record production and shrink

Deli

Serve counter customers
Use order systems and manage inventory
Handle catering orders and maintain slicers

Prepared Foods

Package and serve ready-to-eat foods
Educate customers on heating/preparation
Portion sauces, dressings, and condiments
Prep vegetables and ingredients for chefs

Minimum Requirements

Minimum age: 18
High school diploma or equivalent
Completion of orientation and food safety/sanitation training upon hire

Skills and Abilities

Familiarity with computers and store equipment (scales, label machines, etc.)
Excellent customer service and communication skills
Reading, writing, planning, and organizing abilities

Physical Requirements