Meter Reader

Job Description

Looking for a role that gets you out of the office and into the field? Join Northumbrian Water as a Meter Reader based in Durham. This full-time position (37 hours/week) offers a salary of up to £26,656 depending on experience and comes with both permanent and fixed-term contract options. As a Meter Reader, you’ll play a key role in customer service, visiting locations across your region to take accurate meter readings, answer customer queries, and replace or repair water meters. If you enjoy working outdoors, being physically active, and want a career with real impact, this is the job for you.

Your Role as a Meter Reader

As a Meter Reader, you will:

• Travel across a designated region to complete accurate meter readings

• Use handheld devices and tech tools to log readings and communicate with the team

• Engage with customers, answer questions, and explain water consumption data

• Inspect, replace, or repair meters when necessary

• Prioritize safety while working independently in all weather conditions

• Complete your daily work within varied hours (between 7 AM and 8 PM, Mon–Sun)

A valid UK driving licence is essential for this field-based role.

Skills & Qualities Needed for a Meter Reader

The ideal Meter Reader will have:

• Great communication and customer service skills

• Motivation to work independently and manage daily routes

• Physical fitness for walking long distances and handling equipment

• Calmness under pressure and a helpful, professional attitude

• Willingness to work outdoors in all weather conditions

• Flexibility to work varied shifts and some weekends

A DBS check will be required for the successful candidate.

Why Join NWG as a Meter Reader?

• Generous Holidays: 23 days + bank holidays + extra time off at Christmas and New Year

• Pension: Double-matched pension contributions up to 10% from the employer

• Company Van: Provided for travel across your work area

• Health & Wellbeing: Digital GP access, mental health support, and more

• Discounts & Perks: Save on shopping, travel, and days out

• Sustainable Commuting: Cycle to work scheme and salary sacrifice car options

• Career Development: Opportunities for progression and professional training

About Northumbrian Water Group (NWG)

At NWG, we deliver vital water and wastewater services to over 4 million customers across the North East and South East of England. Our purpose is to care for our communities and environment for generations to come. We’re committed to diversity, inclusion, and making NWG a Great Place to Work. Through networks like WiSTEM, REACH, Thisability, and the Rainbow Support Network, we support an open, safe, and empowering workplace.

We welcome applicants from all backgrounds. If you share our values and want to make a difference—apply today.

 Additional Information

• A drug and alcohol test is required for safety-critical roles

• NWG supports the rehabilitation of offenders while maintaining workplace safety

• You don’t need every skill listed—if you meet most, we still encourage you to apply.