Mortgage Quality Assurance Analyst/Auditor

Job Category: Finance and Business
Job Type: Full Time
Job Location: USA
Company Name: Western Alliance Bank

Company Overview

Western Alliance Bancorporation (NYSE: WAL) is a top-performing banking company in the United States. Its primary subsidiary, Western Alliance Bank, Member FDIC, provides a comprehensive range of commercial banking solutions and consumer financial products. With a strong commitment to customer-first service, the bank’s team of banking and mortgage experts delivers personalized financial solutions. Serving clients nationwide, Western Alliance Bank operates full-service banking and financial brands in key markets across the country.

Mortgage Quality Assurance Analyst

Role Overview

The Mortgage Quality Assurance Analyst is responsible for conducting in-line loan reviews throughout the residential lending process, from file delivery to funding. This role requires a deep understanding of residential lending programs and practices, along with strong collaboration skills to work effectively with mortgage operations teams. The ideal candidate will play a key role in minimizing risk, ensuring regulatory compliance, and identifying issues for prompt resolution. A self-motivated and detail-oriented individual with a passion for business growth will thrive in this team-driven environment.

Key Responsibilities

  • Conduct daily quality assurance reviews on selected loans at each stage of the process—file delivery to purchase decision—ensuring adherence to regulatory requirements and company credit and operational standards.
  • Analyze data and generate regular ILQA reports, summarizing findings, key metrics, and recommendations for corrective actions or process improvements.
  • Detect and escalate potential fraudulent activities and unresolved issues to management, ensuring appropriate action is taken.
  • Meet monthly with operations managers to review audit findings, address identified concerns, and drive quality improvements.
  • Stay updated on federal and state regulatory changes, company policies, and procedures, continuously refining the ILQA checklist to reflect evolving compliance requirements.
  • Ensure data accuracy and integrity within the loan origination system.
  • Contribute to special projects as needed.

Qualifications & Skills

  • Bachelor’s Degree or equivalent experience.
  • 3+ years of experience in residential mortgage lending, with extensive knowledge of lending regulations and credit/collateral analysis.
  • Familiarity with investor and insurer guidelines, including FHLMC, FNMA, FHA, VA, and USDA.
  • Strong written and verbal communication skills.
  • Ability to adapt quickly in a fast-paced, dynamic business environment.
  • Self-motivated with a proactive approach to problem-solving.
  • Comfortable working with new technology systems in a paperless environment.
  • Proven ability to work effectively in a team-oriented setting.
  • Committed to delivering excellent customer service.

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