Are you an IT professional looking to grow your career in a supportive and employee-focused environment? Join a Managed IT Service Provider known for its strong company culture, career advancement opportunities, and dedication to work-life balance. This role is perfect for someone who wants to build a solid foundation in IT support while working in a collaborative team environment.
About the Role
As an MSP Support Technician, you’ll handle a mix of Level 1 and intermediate Level 2 tasks, providing responsive and effective IT support to clients. This role offers opportunities for growth and skill development while ensuring you stay at the forefront of technology.
Key Responsibilities
- Troubleshoot and resolve escalated Tier 1 service tickets.
- Provide remote support for hardware, software, and SaaS issues.
- Support Microsoft applications, operating systems, and the Office suite.
- Configure and troubleshoot end-user devices, including PCs, laptops, mobile devices, and peripherals.
- Manage new user onboarding, including hardware, software, and network setup.
- Maintain and update technical documentation.
- Collaborate with team members to resolve tickets promptly.
- Balance multiple projects and priorities effectively.
What We’re Looking For
- Experience in remote IT support using phone and remote desktop tools.
- Proficiency with Microsoft Windows 7/8/10 and Office suite.
- Hands-on experience with PC/laptop setup, configuration, and troubleshooting.
- Familiarity with Active Directory and Microsoft 365.
- Basic knowledge of network connectivity (WAN/LAN) and VPN troubleshooting.
- Strong documentation and communication skills.
- Proactive problem-solving skills with attention to detail.
Benefits
- 75% coverage of employee/family medical benefits.
- 100% coverage of dental and vision insurance.
- Long-term disability coverage.
- 401(k) retirement plan.
- Unlimited PTO and flexible work schedules.
- Hybrid work flexibility.
- Fun and collaborative company culture with in-office games, team outings, and more.
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