Company Overview
Empower Federal Credit Union is a comprehensive financial institution dedicated to serving members across Central New York and eight counties throughout New York State. We offer a full range of financial services, including savings, loans, and transaction solutions, designed to meet the diverse needs of our members.
Essential Functions & Responsibilities
30% Network Design & Implementation:
- Lead the design and implementation of network systems, both on-premise and in cloud environments.
- Formulate high-level and detailed implementation plans for Cisco technologies.
- Manage and complete specific network projects as assigned by the Manager of IT Infrastructure and Network Services.
- Develop and enforce network policies and procedures to ensure consistency and reliability.
20% Network Operations & Maintenance:
- Oversee the day-to-day operations of network systems, including hardware maintenance and performance monitoring.
- Create and execute test plans to assess infrastructure performance.
- Monitor network efficiency and communication systems to ensure optimal performance.
- Prepare and present technical documentation and project requirements to stakeholders.
20% Telephone System Infrastructure:
- Manage and maintain telephone system infrastructure across various locations.
- Handle phone service operations, including adding, removing, and documenting services.
20% Network Administration & Improvement:
- Administer day-to-day network operations, ensuring data integrity and security.
- Collaborate with consultants and IT team members for system upgrades and improvements.
- Develop and propose enhancements to service quality and job productivity.
10% Specialized Technical Assistance:
- Provide advanced technical support for complex system and networking issues.
- Perform additional duties as assigned.
Education: An associate’s degree or equivalent specialized certification, complemented by relevant vendor-specific training or equivalent experience. CCNA or CCNP certification is preferred but not required.