About the Role
We are looking for a dedicated and professional Night Auditor to join our team. In this overnight role, you’ll serve as a key ambassador for the hotel, ensuring a warm welcome for late-arriving guests while overseeing critical night audit functions, cash reconciliation, and next-day preparations. You will contribute to both the guest experience and the accuracy of financial reporting.
Key Responsibilities
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Welcome and check-in guests arriving during night hours with warmth and professionalism
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Ensure guest needs are anticipated and service standards consistently exceeded
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Perform and complete an accurate night audit and daily financial reconciliation
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Check all billing and process payments or adjustments as needed
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Monitor and balance payments prior to finalizing the night audit
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Communicate discrepancies to the Financial Controller
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Conduct regular fire and security checks throughout the night
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Operate the fire panel and be well-versed in emergency procedures
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Prepare and deliver room service orders during the night shift
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Support other departments with tasks as required
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Ensure public areas are clean, organized, and ready for the next business day
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Maintain excellent knowledge of hotel facilities and front desk procedures
Requirements & Skills
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Must be 18+ years of age (to serve alcohol)
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Previous experience in a hotel night role preferred
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Strong IT and systems skills
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Excellent attention to detail and ability to follow procedures
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Proactive and self-motivated with a professional and friendly approach
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Able to work independently and remain calm under pressure
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Strong communication skills and a focus on guest satisfaction
What We Offer
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Salary: £26,000 per year
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Holidays: 28 days paid holiday (including bank holidays)
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Meals: Free meal while on duty
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Parking: On-site staff car parking
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Pension: Company pension scheme
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Discounts & Perks:
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Friends & Family bedroom rate: £85 including tax & breakfast
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15% off spa products
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50% off spa treatments
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25% off gift shop items
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30% off food and drink for up to 4 people (with prior authorisation)
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Career Development: Training, growth, and internal promotion opportunities
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Healthcare: Private medical insurance
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Referral Programme: Employee referral bonus
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