Job Description
Are you ready to start or grow your career in retail? Join us as a One Stop – Customer Service Assistant and become part of a friendly, fast-paced store environment where every day brings something new. As a One Stop – Customer Service Assistant, you’ll play a key role in creating positive experiences for our customers—from processing payments and stocking shelves to keeping the store clean and safe. With flexible working options and the backing of Tesco, we offer career development, fantastic benefits, and a chance to be part of something bigger.
Why Join Us as a One Stop – Customer Service Assistant?
At One Stop – Customer Service Assistant level, you’ll do more than just serve—your work helps shape a warm and efficient store that truly puts the customer first.
Your Daily Duties Will Include:
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Delivering excellent, natural customer service with pride and passion
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Assisting customers across all areas of the store including tills, online, vending, and stock replenishment
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Promoting the ‘Have Your Say’ survey to gather valuable customer feedback
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Maintaining a clean, safe, and organised shopping environment
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Following health and safety procedures and company policies at all times
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Engaging in community, charity, and seasonal events to create a welcoming atmosphere
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Supporting shift management in the absence of a team leader or store manager
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If applicable, assisting in Post Office operations after completing background checks
Be the Difference as a One Stop – Customer Service Assistant
As a One Stop – Customer Service Assistant, you’ll be more than just the face of the store—you’ll be an essential part of your community. Your energy, communication skills, and attention to detail will ensure the store runs smoothly and customers leave happy.
What You’ll Bring:
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A passion for delivering great service
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A willingness to support across multiple tasks in-store
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Awareness of store performance and your role in contributing to it
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Confidence in using safety gear and enforcing age-related policies (Think 25)
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Flexibility and responsibility, especially when handling self-service support
Flexible Working & Benefits
We understand life comes in different shapes—whether you’re a student, parent, carer, or near retirement. That’s why One Stop offers flexible schedules and career development pathways to suit all lifestyles.
Enjoy Benefits Like:
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Discounts across One Stop, Tesco, and F&F Clothing
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Colleague mobile deals, discounted eye care & health plans
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Retirement savings plan & life assurance
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Save as You Earn scheme & WeCare 24/7 wellbeing support
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Flexible work arrangements, phased retirement, and lifestyle breaksAbout One Stop
Operating over 1,000 stores across England and Wales, One Stop is a Tesco-owned convenience retailer serving local communities daily. From fresh food to bill payments, post office services to coffee on the go—we offer more than just essentials.
With over 10,500 colleagues, three distribution centres, and a commitment to diversity and inclusion, One Stop is a proud Disability Leader Level 3 employer.