One Stop – Shift Leader

Job Description

Join Our Team as a One Stop – Shift Leader

Are you passionate about retail and ready to take the next step in your career? We are seeking a dedicated One Stop – Shift Leader to oversee daily store operations, ensuring exceptional customer service and efficient team coordination. As a One Stop – Shift Leader, you’ll play a pivotal role in maintaining a clean, well-stocked store that meets our customers’ needs. This position offers a dynamic work environment where no two days are the same, providing opportunities for personal and professional growth.

Role Overview: One Stop – Shift Leader

As a One Stop – Shift Leader, you will be responsible for managing store activities during your shifts, leading a team to deliver excellent service, and ensuring operational standards are met. Your leadership will contribute to a positive shopping experience for our customers and a supportive work environment for colleagues.

Key Responsibilities:

• Coordinate the team to provide the easiest shopping trip in the community.

• Open and close the store, ensuring all decisions prioritize customer and colleague safety.

• Act as the primary contact for colleagues in the absence of the Store Manager.

• Support the Store Manager in organizing seasonal, community, and charity events.

• Maintain a clean, tidy, and well-presented store environment.

• Prioritize the replenishment of essential products for customers.

• Ensure point-of-sale and shelf-edge labels meet company standards.

• Address and prevent overcharges promptly.

• Manage queues effectively to enhance the customer shopping experience.

• Coordinate colleague schedules, ensuring breaks align with trade patterns.

• Communicate effectively with the team, keeping them informed and engaged.

• Identify opportunities to simplify operations and share ideas with the Store Manager.

• Resolve customer queries, leaving them satisfied with their experience.

• Recognize and celebrate excellent colleague service.

• Handle colleague queries in the absence of the Store Manager, escalating when necessary.

• Ensure appropriate staffing levels, addressing short-term absences proactively.

• Serve as a Keyholder, attending alarm call-outs to ensure store security.

• Monitor and act on internal communications promptly.

• Balance time between customer service and replenishment tasks.

• Support absence management procedures, including conducting return-to-work interviews.

• Build relationships with Area Managers and People Partners, seeking guidance when needed.

• If applicable, manage Post Office operations, subject to background checks.

Qualifications:

• Ability to model excellent customer service, ensuring customer needs are met.

• Strong interpersonal skills to build lasting relationships with colleagues.

• Clear communication skills to keep the team well-informed.

• Confidence in leading the store during shifts.

• Flexibility in thinking, making efficient decisions, and handling change.

• Energetic approach to motivating others and balancing priorities.

• Proactive in seeking opportunities to improve the customer shopping experience.

Benefits:

• 10% Discount in One Stop stores.

• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends).

• 20% Discount on F&F Clothing in Tesco Stores.

• 10% Discount at Tesco Mobile, including deals for friends and family.

• 20% off car, pet, and home insurance at Tesco Bank.

• Discounted eye care through Vision Express.

• Various discounts at Tesco Pharmacy, including 50% off health checks.

• Access to Simply Health cash plan.

• Exclusive savings with various retailers, gyms, and more.

• Save as You Earn scheme.

• WeCare support service, offering 24/7 online GP access, mental health support, and more.

• Annual leave entitlement increases with length of service.

• Retirement Savings Plan and Life Assurance.

• Flexible working options, including part-time, job shares, and fixed shift patterns.

About Us:

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighborhood stores across Great Britain. We employ more than 10,500 colleagues. Our stores are open seven days a week, offering local communities a wide range of products and services. As a subsidiary of Tesco since 2003, we operate as a separate business, with our Head Office in Brownhills, Walsall, West Midlands, and distribution centers in Brownhills, Nursling, and Wakefield.

Apply Now:

If you’re ready to take on the challenge of a One Stop – Shift Leader role, apply today and become part of a team that values customer service, community, and continuous improvement.

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