Job Description
Job Title: Online Advisor – Operations
Location: Hilmore House, Bradford
Hours: Full-time, Permanent (4 days per week)
We are seeking an enthusiastic and detail-oriented Online Advisor – Operations to join our team at Hilmore House, Bradford. In this role, you will play a key part in ensuring our online customers receive the best experience by managing delivery vehicle availability, handling inbound communication for breakdowns and incidents, and maintaining accurate service records.
Key Responsibilities:
- Manage inbound queries from stakeholders, including home delivery stores and service providers, ensuring timely resolutions.
- Maintain accurate records of incidents, breakdowns, repairs, maintenance, service, MOT, road tax, and warranties.
- Provide first-line problem-solving for home delivery teams, ensuring minimal disruptions.
- Uphold safe and legal compliance by maintaining necessary documentation and audit trails.
- Coach stakeholders to improve information quality and process efficiency.
- Ensure vehicles are available for home delivery in a safe, legal, and efficient manner.
- Deliver first-time resolution for customer and stakeholder queries.
- Generate accurate reports on incidents, costs, and service outcomes, promoting continuous improvement.
- Minimize re-work and associated costs by ensuring accuracy.
- Contribute ideas for process improvements and efficiency.
About You: To be successful in this role, you will have:
- Experience in LCV fleet management, service provision, or dealership network functions.
- Strong knowledge of safe, legal, and regulatory requirements for LCV fleet vehicles.
- Commercial and financial awareness, with the ability to analyze and interpret data.
- Excellent problem-solving and data management skills, particularly with Microsoft Excel.
- A proactive, right-first-time approach with strong attention to detail.
- Effective teamwork and collaboration skills.
- Understanding of online retail processes (preferred).
Benefits:
- 15% colleague discount in stores and online, plus an additional 10% card for a friend or family member.
- Annual bonus scheme.
- Generous holiday entitlement.
- Four-day working week with flexible hours.
- Company pension contributions.
- Private healthcare.
- Discounts with over 850 retailers.
- Free onsite parking.
About Us:
Our modern Head Office in Bradford is a bustling hub of activity, with teams in tech, marketing, finance, HR, trading, and supply chain. With comfortable breakout areas, a coffee shop, newsagents, and a subsidized restaurant, we ensure a dynamic and engaging work environment. We also host seasonal events and support charitable initiatives.
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