Join Taylor Morrison as an Online Sales Manager
Are you passionate about helping customers find the right home while working in a fast-paced, people-first environment? As an Online Sales Manager, you’ll be the first point of contact for potential buyers, guiding them through their journey from inquiry to appointment. This role plays a key part in shaping customer experiences, as the website is often where their home-buying decision begins. At Taylor Morrison, we believe in our core value—Love the Customer—and as an Online Sales Manager, you’ll bring that to life by responding quickly, building trust, and connecting prospects to the perfect community that fits their lifestyle, needs, and budget.
What an Online Sales Manager Does
As an Online Sales Manager, you will be responsible for:
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Managing incoming leads from phone calls, the company website, social media, third-party sites, and marketing campaigns
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Responding to leads promptly, with a goal of connecting within minutes during business hours
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Meeting or exceeding monthly sales goals by converting leads into appointments and sales
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Qualifying prospects to match them with the right neighborhood and floor plan
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Scheduling and coordinating appointments with Community Sales Managers (CSMs)
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Using CRM tools to track leads, maintain customer data, and monitor conversion rates
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Providing valuable feedback to sales and marketing teams about lead quality
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Maintaining strong knowledge of all Taylor Morrison products and communities
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Following a structured sales process to deliver excellent customer experiences
Why the Online Sales Manager Role is Key
The Online Sales Manager is an extension of the onsite sales team and directly impacts the division’s success. By quickly engaging with potential buyers, prioritizing quality leads, and coordinating with CSMs, you’ll help drive consistent sales growth. You’ll also play a critical role in building customer relationships while representing Taylor Morrison with professionalism and integrity.
Skills and Qualities of a Successful Online Sales Manager
To thrive as an Online Sales Manager, you should bring:
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At least 3 years of onsite or online sales experience
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Strong customer service and communication skills (phone, email, text, and video)
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Ability to work independently in a private, distraction-free home office
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Solid organizational and time-management skills
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Familiarity with CRM systems and Microsoft Office tools
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A persistent, resilient, and customer-first mindset
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Basic knowledge of mortgage lending preferred
Note: You must live in the Houston, TX area to be considered for this remote position.
Benefits of Being an Online Sales Manager at Taylor Morrison
We value our employees and provide a competitive package, including:
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Competitive compensation and performance incentives
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Medical, dental, and vision insurance
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401(k) with company match
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Flexible spending accounts
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Disability and life insurance coverage
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Paid vacation and company holidays
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Tuition reimbursement opportunities
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Employee home purchase rebate program
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Home mortgage program
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Employee Assistance Program (EAP)
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Career development and advancement opportunities
Physical and Additional Requirements for an Online Sales Manager
As an Online Sales Manager, you should be able to:
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Work at a computer or on the phone for extended periods
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Occasionally lift or move up to 25 pounds
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Access, input, and manage information using digital tools
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Travel to local communities when needed
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Comply with company policies and maintain accurate time records
This is a non-exempt position, meaning you will be required to log your hours and are eligible for overtime pay.
Why Choose Taylor Morrison?
At Taylor Morrison, we’re more than just a homebuilder—we’re a customer-first company committed to creating exceptional experiences for every buyer. If you’re ready to use your sales skills to make a real impact, this Online Sales Manager role is the perfect fit.