More About the Role
Are you a natural leader or an experienced customer assistant ready to take the next step? At Morrisons, we’re looking for friendly, hands-on Online Team Leaders to guide our in-store online teams and deliver exceptional service to our customers.
As an Online Team Leader, you’ll ensure every order is picked, packed, and dispatched on time, while creating a positive, efficient, and customer-focused environment.
What You’ll Do
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Lead and motivate a team delivering friendly and helpful service
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Foster a supportive, high-performance culture where contributions are valued
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Identify ways to simplify and speed up online order processes using data
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Maintain excellent standards of accuracy and timeliness in online deliveries
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Ensure legal and company procedures are followed at all times
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Minimise order substitutions and ensure dispatch targets are met
About You
We’re looking for someone who has:
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Great people skills and a customer-first mindset
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Experience developing and leading high-performing teams
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Knowledge of online operations in a retail or logistics setting
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Confidence in planning and prioritising tasks under pressure
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Strong attention to detail and commitment to hitting targets
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The ability to coach, motivate, and build confidence in others
What You’ll Get in Return
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6 weeks’ holiday (including bank holidays)
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15% discount at Morrisons (from day one)
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Extra 10% discount for a friend or family member
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Flexible shift patterns to suit your lifestyle
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Career development opportunities and internal progression
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Subsidised café/shop floor food ranges
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Competitive pension and life assurance
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Health & well-being support (including Aviva Digital GP)
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Morrisons MyPerks – discounts on cinema, gym, high street brands & more
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Payroll charity donations
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Family-friendly policies including 26 weeks’ maternity/adoption leave, neonatal and fertility leave
About Morrisons
Serving over 11 million customers every week, Morrisons is one of the UK’s biggest supermarkets. We prepare more fresh food in-store than any other retailer—making us proud Foodmakers and Shopkeepers. We value quality, customer service, and fresh thinking—and we’d love you to be part of our journey.
Ready to Step Up? Apply Now!
Click apply today—it only takes a few minutes. We’ll be in touch soon, so keep an eye on your phone and email.
Please note: Applicants must be above school-leaver age. For more info, visit GOV.UK School Leaving Age.
If you require support with your application or adjustments for the interview, contact: hourlyresourcing@morrisonsplc.co.uk.
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