About the Role

Are you a proactive, highly organised, and resourceful individual with a passion for operational excellence? We’re hiring an Operations Assistant / General Manager to support the day-to-day operations of a dynamic, founder-led business.

This full-time remote role is ideal for someone who thrives in fast-paced, high-growth environments and enjoys working behind the scenes to bring clarity, structure, and impact. You’ll work closely with the Founder to streamline processes, improve systems, and drive operational efficiency while keeping the business running smoothly.

Key Responsibilities

Operational Support

Oversee and optimise day-to-day operations
Act as gatekeeper for the Founder’s time and communication
Streamline tools, systems, and workflows for growth and efficiency
Project manage internal initiatives and external launches
Track product performance, retention, and client delivery
Translate big-picture ideas into actionable steps and systems

Communication & Coordination

Filter and prioritise communications (Slack, WhatsApp, Email, etc.)
Summarise updates and prepare briefings for the Founder
Maintain digital project management systems and SOPs
Liaise with freelancers, clients, and stakeholders
Document and improve internal processes and handovers

Systems & Scaling

Coordinate product delivery, community onboarding, and engagement
Create repeatable systems to reduce founder dependency
Manage timelines, delivery cycles, and client experience
Support growth operations with light-touch strategic thinking

What We’re Looking For

Minimum 3 years of experience in operations, EA, project coordination, or generalist roles
Strong communication and time management skills
Highly organised, detail-driven, and solutions-focused
Tech-savvy with knowledge of Notion, Slack, Google Drive, Trello, and similar tools
Confident managing upward, anticipating needs, and removing roadblocks
Experience in founder-led or creative/online businesses preferred
Comfortable working solo or in agile remote teams
UK-based or able to work UK business hours

Why You’ll Love This Role

Make a real impact—your work drives growth and stability
Partner directly with an inspiring founder
Freedom to build and optimise operational systems
Fully remote with flexible working hours
Career growth into Head of Ops or Chief of Staff roles

How to Apply

Complete the form here:
https://docs.google.com/forms/d/e/1FAIpQLScSLTSuTwtcisuXmHJA2YJQSiLDRQmfEdf_DPcOFjuCZoutvg/viewform?usp=header

APPLY

Operations Assistant