Job Description
Are you looking to shape your career with a dynamic logistics leader? DFDS is hiring an Operations Coordinator (Part-Time) to support essential ferry and terminal operations. As an Operations Coordinator (Part-Time), you’ll play a key role in ensuring efficient vessel check-ins, ticketing, and customer service while maintaining safety and operational excellence. Join us and be part of a movement that keeps Europe connected.
Your Role as an Operations Coordinator (Part-Time)
As an Operations Coordinator (Part-Time) at DFDS, you will be at the forefront of delivering outstanding customer service and smooth port operations. You’ll manage check-ins, assist with loading and unloading, and ensure compliance with all safety protocols. Key responsibilities include:
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Providing passengers with a positive travel experience
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Assisting with embarkation, including for passengers with reduced mobility
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Operating Seabook & Phoenix systems for check-in tasks
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Handling communications via UHF radios and customer updates
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Coordinating with port authorities and verifying hazardous cargo in Hazcheck
You’ll work closely with supervisors and duty managers to ensure efficient vessel turnaround.
What Makes a Great Operations Coordinator (Part-Time)?
The ideal candidate for the Operations Coordinator (Part-Time) role is reliable, proactive, and thrives in a fast-paced environment. You’ll bring strong communication skills, technical know-how, and a drive to exceed expectations. In this role, you must:
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Work well under pressure and make fast, safe decisions
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Collaborate effectively in a team setting
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Show flexibility to work between Poole and Portsmouth ports as needed
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Be computer literate and confident with logistics systems
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Demonstrate excellent customer service at all times
If this sounds like you, you’ll fit right in with our energetic and supportive team.
Why Join DFDS as an Operations Coordinator (Part-Time)?
At DFDS, we believe in building inclusive teams where everyone contributes and grows. As an Operations Coordinator (Part-Time), you’ll enjoy professional development opportunities, training support, and a workplace that values your input. We provide:
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Access to DFDS’s award-winning wellbeing platform
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Retail discounts and concessionary ferry travel
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Full employee assistance program (mental, physical, financial support)
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Holiday purchase scheme and contributory pension
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A chance to shape how we operate during a period of change
Note: This role is part of a TUPE consultation process, and the recruitment process will reflect that.
Be Part of the Movement with DFDS
DFDS connects Europe through a vast network of ports, terminals, and ferry routes. As a part-time operations coordinator, you’ll contribute directly to our mission of seamless transport. Our people are at the heart of everything we do—and that includes you. We’re proud to support diversity, inclusion, and the professional growth of every team member.