About Coco Robotics

At Coco Robotics, we’re reimagining the last-mile delivery landscape with dependable, sustainable, and charming robotic solutions. In a sector where merchants and customers are often underserved, we’re creating a seamless system that improves delivery in every city we enter.

Role Overview

We’re hiring an Operations Lead to oversee and elevate our day-to-day operations in Los Angeles. You’ll serve as a strategic and hands-on leader—managing fleet performance, supervising field teams, resolving on-the-ground issues, and continuously improving operational workflows using data.

This position is ideal for someone who thrives in high-growth environments, enjoys solving complex problems, and can balance structure with adaptability. You’ll work cross-functionally with engineering, product, and city leadership to ensure our robots and teams are performing at their best.

Key Responsibilities

Operations Execution & Fleet Oversight

Lead day-to-day city operations including route design, zone launches, and real-time fleet deployment.
Monitor system data to adjust plans and ensure robots meet availability and uptime targets.

Team Leadership & Compliance

Supervise, train, and dispatch field associates, drivers, and repair technicians.
Uphold safety standards and ensure team adherence to service-level agreements (SLAs).

Maintenance & Repair Coordination

Manage work orders for robot repairs, escalate critical issues, and ensure SOPs are followed.
Reduce downtime by optimizing turnaround and prioritization of maintenance tasks.

Data-Driven Optimization

Analyze performance metrics, repair logs, and fleet data to identify operational bottlenecks.
Develop and iterate on scalable processes that improve productivity and reduce inefficiencies.

Cross-Team Collaboration

Act as the bridge between the field and HQ—communicate real-world insights to engineering and product teams.
Validate improvements and provide feedback loops from live deployments.

Hands-On Engagement

Participate in field tasks such as charging, inspections, and light repairs to maintain operational awareness and mentor new hires.

Success Metrics

Achieve 90%+ robot uptime via proactive scheduling and resource management.
Ensure 90% of repairs are completed within SLA timelines.
Launch at least 2 efficiency-enhancing process improvements quarterly.
Foster a self-reliant, solution-oriented field team culture.

What You Bring

Required

Proven leadership in operations or logistics.
Strong project management and multi-tasking abilities.
A proactive mindset with a bias for solving problems independently.
Flexibility to work a non-traditional schedule, including weekends and holidays.

Preferred

Experience in micromobility, robotics, or field services.
Knowledge of process improvement frameworks (Lean, Six Sigma, etc.).
Technical know-how (robot diagnostics, EV maintenance).
Strong communication skills and comfort collaborating with city partners and vendors.

Why Join Coco Robotics?

Take ownership of real projects from day one.
Rapid career advancement in a growing tech company.
Work with innovative teams solving real-world urban logistics challenges.
Competitive salary, equity options, and a comprehensive benefits package.

APPLY

Operations Lead