Company Overview

Restore Harrow Green has been helping organisations change and grow for over 40 years. Our commitment to remain the leading business relocation company in the UK has seen us expand our portfolio of services to match the growing needs of our customers as their world changes. We specialise in the design and creation of effective workspaces, business relocation, technology moves and storage services. We offer forward thinking integrated services to a board spectrum of clients encompassing both the public and private sectors and, through the delivery of creative multi service offerings, achieve competitive advantage in their various marketplaces. Our forward-thinking and consultative approach to workplace change management has been recognised independently, with five prestigious partnership awards since 1997. A proven reputation has helped make Restore Harrow Green the first choice for a wide range of organisations seeking an integrated solution to business change.

Are you a hands-on leader with a passion for delivering exceptional customer service and operational excellence? We’re looking for a dynamic Operations & Service Delivery Manager to oversee and guide our high-performing team, ensuring seamless relocation services that leave clients impressed and satisfied. If you’re ready to make an impact and drive business growth while fostering a positive, customer-first culture, we want to hear from you!

As Operations & Services Delivery Manager, you will play a key role in coordinating daily service operations, delivering on our commitment to quality and client satisfaction. Working alongside the Assistant Operations/Warehouse Manager, you’ll lead by example, ensuring efficiency, innovation, and performance excellence at every stage of the relocation process. Travel to customer sites is required to ensure successful on-site service delivery.

Key Responsibilities

Oversee daily operations to ensure top-tier customer experiences and satisfaction. Develop strategies to enhance service engagement and ensure operational efficiency
Lead, train, and support on-site colleagues, creating a culture of high performance, quality, and professionalism
Handle customer enquiries, complaints, and escalations, ensuring positive outcomes and fostering long-term client relationships
Analyse key performance indicators (KPIs), identify areas for improvement, and implement data-driven changes to optimise productivity and service quality
Work with senior management to ensure alignment with organisational goals and departmental objectives, driving business success and financial targets
Foster an environment that encourages continuous learning and personal development, empowering your team to reach their full potential

About You

Extensive experience in operations or service delivery management with proven leadership skills
A strategic mindset with the ability to think critically, solve problems, and make data-driven decisions
A customer-first approach with exceptional interpersonal skills and a passion for team development
Excellent project management, organisational, and communication skills
Strong track record of improving operational efficiency, meeting performance targets, and driving customer satisfaction
Knowledge of industry regulations and compliance requirements, with experience in managing budgets and financial targets
A CPC license is desirable

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Operations & Service Delivery Manager

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