Order Entry Specialist

Job Summary:

The Sales Order Entry Specialist plays a key role in supporting production and customer satisfaction by managing all aspects of the sales order entry process. This position ensures timely and accurate order processing, facilitates communication between departments, and upholds Interroll’s core values in all interactions.

Key Responsibilities:

• Accurately perform all sales order entry functions as directed by the Customer Support Manager.

• Receive and acknowledge all incoming purchase orders; notify quoting team for review.

• Verify accuracy of purchase orders (e.g., buyer name, address, payment/shipping terms); request revisions as necessary.

• Enter orders into the shipping forecast system based on standard lead times and coordinate shipping dates with production if timelines are shorter.

• Send order acknowledgements to customers and copy sales representatives within 24–48 business hours of PO receipt.

• Document and propose process improvements for sales order entry.

• Support the Parts Sales Team with order entry and change requests.

• Manage customer change requests and process modifications in the system.

• Compile, verify, and sort data according to established priorities and protocols.

• Generate routine and ad hoc reports as requested.

• Maintain a clean and safe workspace; enforce and follow all company policies and safety regulations.

• Focus on increasing productivity and efficiency through continuous process improvement.

Qualifications:

• Education:

  • AAS/BS in Marketing, Sales, Business Administration, or related field preferred.

  • High school diploma with 5+ years of relevant experience in sales, customer service, or data entry will also be considered.

• Experience & Skills:

  • Minimum 2 years of experience in sales order processing or related role.

  • Proficiency in Microsoft Office Suite and SAP is required.

  • Strong organizational skills and keen attention to detail.

  • Excellent written and verbal communication skills.

  • Ability to manage deadlines and multitask in a fast-paced environment.

  • Proven ability to develop and maintain professional relationships internally and externally.

  • Effective at handling confidential information and maintaining discretion.

Physical Requirements:

• Prolonged periods of sitting and computer use.

• Occasional lifting and carrying of up to 50 lbs.

• Regular use of hands and fingers, frequent reaching, and occasional walking or bending.

• Ability to use standard office equipment.

• Work environment includes regular factory noise; PPE (safety glasses, earplugs, steel-toe shoes) may be required in specific areas.

Core Values:

• Long-Term Thinking

• Committed to Excellence

• Always Respectful

• Passionate About Customers

Company Mission:

To achieve sustained, profitable growth through employee commitment to innovative products, quality processes, and exceptional service.

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