Key Duties & Responsibilities:
1. Outpatient, Inpatient & Radiology Bookings
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Schedule appointments and confirm them in writing.
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Accurately input and manage data using Trust systems.
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Coordinate Consultant availability and leave.
2. Clinic Management
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Front-desk registration and clinic support.
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Resolve operational issues during clinics.
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Coordinate follow-ups, radiology, and reports promptly.
3. Patient Navigation
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Provide clear next steps for patients throughout their care journey.
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Track each patient’s progress via a cloud-based system.
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Proactively manage appointments, authorisations, and queries.
4. System Oversight
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Act as super-user of PAS, ICE, CRIS, ICS & EPR.
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Train users and improve tech-based workflows.
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Support implementation of new systems like PathPoint.
5. Finance & Billing Support
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Discuss pricing with patients and stakeholders.
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Ensure funding, pre-authorisations, and billing data is collected accurately.
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Collaborate with Finance Analyst to maximise revenue capture.
6. Customer Service & Communication
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Deliver exceptional, respectful, and culturally sensitive service.
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Handle patient, consultant, and embassy communication professionally.
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Resolve complex queries with initiative and urgency.
7. Service Standards & KPIs
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Maintain high-quality patient correspondence.
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Track, report, and help improve booking and service performance.
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Support continuous improvement through feedback and audits.
8. Team Collaboration
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Represent Private Care across Trust departments.
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Assist with staff induction and team cover.
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Contribute to policy development and service innovation.
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