Role Overview
Join our dynamic team as the Marina Administrative Assistant at Whitehaven Marina, part of the Marina Projects Group. This rewarding role is vital to the smooth daily running of our beautiful marina, supporting both customers and staff with administrative and operational tasks.
Key Responsibilities
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Customer Service: Provide friendly, professional support to marina customers in person, via phone, and email.
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Administrative Duties: Manage filing, data entry, correspondence, and general office tasks.
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Booking Management: Handle berth bookings, reservations, and associated documentation.
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Billing and Invoicing: Prepare invoices, process payments, and maintain accurate financial records.
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Record Keeping: Maintain up-to-date records including visitor logs, maintenance schedules, and inventory.
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Support: Assist the Marina Manager and Administrator with additional tasks such as event planning and coordination.
Requirements
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Previous experience in customer service or administrative roles preferred, ideally in marina or hospitality settings.
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Proficient in Microsoft Office (Word, Excel, Outlook); knowledge of database or marina management software is a plus.
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Excellent verbal and written communication skills.
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Strong organisational abilities with effective multitasking and prioritisation.
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Ability to work well in a team and maintain positive customer interactions.
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High attention to detail and accuracy.
Benefits & Package
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Competitive salary and holiday entitlement
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Waterfront office with stunning views of Whitehaven Harbour
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Join a passionate, collaborative wider business team
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Professional growth and development opportunities
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Part of the Marina Projects family (including Marina Projects Ltd, James Watt Marina, Great Harbour)
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Company events, cycle to work scheme, employee berthing discount, free onsite parking, sick pay, company pension
Schedule
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24 hours per week, Monday to Friday
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Occasional weekend work may be required
How to Apply
If you believe you have the skills and energy to excel in this role, please contact our Marina Manager:
Charlotte Dawson
charlottedawson@whitehavenmarina.co.uk
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